Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 12 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🚑 In India, which number can you call in any emergency? (a) 112 (b) 123 (c) 100000 (d) 999999
2. 2.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
3. 3.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
4. 4.🔍 Which is the odd one out? (a) camera at the ceiling (b) shouting into the phone (c) hanging up without bye (d) speaking clearly
5. 5.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
6. 6.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them the address (c) say no, tell a parent (d) tell them your school
7. 7.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
8. 8.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
9. 9.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) “He’s out. Bye.” (c) hang up at once (d) “Who cares?”
10. 10.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
11. 11.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
12. 12.📝 Taking a phone message, what must you note? (a) name, number, message (b) your own mood (c) nothing (d) only the time
13. 13.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
14. 14.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
15. 15.🔍 Which is the odd one out? (a) hanging up without bye (b) side talk during a call (c) muting when not talking (d) eating while on a call
16. 16.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
17. 17.True or false: “shouting into the phone” shows good call manners. (a) False (b) True
18. 18.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
19. 19.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
20. 20.True or false: “hanging up without bye” shows poor call manners. (a) True (b) False
21. 21.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
22. 22.🔍 Which is the odd one out? (a) saying your name first (b) calling late at night (c) eating while on a call (d) side talk during a call
23. 23.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
24. 24.🔍 Which is the odd one out? (a) muting when not talking (b) camera at the ceiling (c) speaking clearly (d) a quiet place for calls
25. 25.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
26. 26.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) shout over the noise (c) leave the class (d) mute your microphone
27. 27.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
28. 28.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
29. 29.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
30. 30.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
31. 31.📞 Which of these shows good call manners? (a) camera at the ceiling (b) side talk during a call (c) a quiet place for calls (d) shouting into the phone
32. 32.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
33. 33.🔍 Which is the odd one out? (a) shouting into the phone (b) hanging up without bye (c) “Is this a good time?” (d) eating while on a call
34. 34.🔍 Which is the odd one out? (a) speaking clearly (b) camera at eye level (c) hanging up without bye (d) saying bye before ending
35. 35.📞 Which of these shows good call manners? (a) side talk during a call (b) saying bye before ending (c) eating while on a call (d) camera at the ceiling
36. 36.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
37. 37.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
38. 38.📞 Which of these shows good call manners? (a) calling late at night (b) speaking clearly (c) side talk during a call (d) shouting into the phone
39. 39.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) saying bye before ending (c) muting when not talking (d) eating while on a call
40. 40.📞 Which of these shows poor call manners? (a) saying your name first (b) camera at eye level (c) “Is this a good time?” (d) hanging up without bye

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