Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 140 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “shouting into the phone” shows poor call manners. (a) True (b) False
2. 2.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
3. 3.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 100000 (c) 112 (d) 123
4. 4.📞 Which of these shows good call manners? (a) shouting into the phone (b) side talk during a call (c) saying bye before ending (d) loud TV behind you
5. 5.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
6. 6.True or false: “eating while on a call” shows poor call manners. (a) True (b) False
7. 7.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) chat for a while (c) tell them your school (d) tell them the address
8. 8.True or false: “saying your name first” shows good call manners. (a) False (b) True
9. 9.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
10. 10.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
11. 11.True or false: “speaking clearly” shows good call manners. (a) True (b) False
12. 12.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
13. 13.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
14. 14.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) “Who cares?” (c) “May I take a message?” (d) hang up at once
15. 15.🔍 Which is the odd one out? (a) speaking clearly (b) saying bye before ending (c) hanging up without bye (d) muting when not talking
16. 16.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
17. 17.📞 Which of these shows good call manners? (a) shouting into the phone (b) calling late at night (c) hanging up without bye (d) “Is this a good time?”
18. 18.📞 Which of these shows poor call manners? (a) hanging up without bye (b) saying bye before ending (c) speaking clearly (d) a quiet place for calls
19. 19.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
20. 20.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
21. 21.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
22. 22.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
23. 23.📞 Which of these shows poor call manners? (a) camera at eye level (b) a quiet place for calls (c) side talk during a call (d) speaking clearly
24. 24.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
25. 25.📞 Which of these shows good call manners? (a) hanging up without bye (b) camera at eye level (c) calling late at night (d) side talk during a call
26. 26.📞 Which of these shows good call manners? (a) camera at the ceiling (b) eating while on a call (c) hanging up without bye (d) saying your name first
27. 27.True or false: “side talk during a call” shows good call manners. (a) False (b) True
28. 28.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) camera at eye level (c) speaking clearly (d) camera at the ceiling
29. 29.📝 Taking a phone message, what must you note? (a) your own mood (b) only the time (c) nothing (d) name, number, message
30. 30.🔍 Which is the odd one out? (a) eating while on a call (b) calling late at night (c) shouting into the phone (d) “Is this a good time?”
31. 31.🔍 Which is the odd one out? (a) calling late at night (b) hanging up without bye (c) loud TV behind you (d) muting when not talking
32. 32.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
33. 33.📞 Which of these shows poor call manners? (a) speaking clearly (b) a quiet place for calls (c) calling late at night (d) saying your name first
34. 34.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
35. 35.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
36. 36.🔍 Which is the odd one out? (a) “Is this a good time?” (b) camera at eye level (c) speaking clearly (d) camera at the ceiling
37. 37.True or false: “side talk during a call” shows poor call manners. (a) True (b) False
38. 38.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
39. 39.🔍 Which is the odd one out? (a) shouting into the phone (b) hanging up without bye (c) camera at eye level (d) loud TV behind you
40. 40.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners

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