Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 159 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
2. 2.📞 Which of these shows good call manners? (a) loud TV behind you (b) eating while on a call (c) camera at the ceiling (d) “Is this a good time?”
3. 3.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
4. 4.True or false: “saying your name first” shows poor call manners. (a) False (b) True
5. 5.📝 Taking a phone message, what must you note? (a) name, number, message (b) nothing (c) your own mood (d) only the time
6. 6.🔍 Which is the odd one out? (a) saying your name first (b) loud TV behind you (c) saying bye before ending (d) speaking clearly
7. 7.📞 Which of these shows good call manners? (a) eating while on a call (b) camera at the ceiling (c) saying bye before ending (d) shouting into the phone
8. 8.📞 Which of these shows good call manners? (a) side talk during a call (b) loud TV behind you (c) a quiet place for calls (d) calling late at night
9. 9.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
10. 10.🚑 In India, which number can you call in any emergency? (a) 123 (b) 100000 (c) 999999 (d) 112
11. 11.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
12. 12.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
13. 13.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
14. 14.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) switch off the screen (c) leave the class (d) shout over the noise
15. 15.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) camera at the ceiling (c) a quiet place for calls (d) saying bye before ending
16. 16.📞 Which of these shows good call manners? (a) camera at the ceiling (b) shouting into the phone (c) side talk during a call (d) muting when not talking
17. 17.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
18. 18.True or false: “calling late at night” shows poor call manners. (a) False (b) True
19. 19.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
20. 20.True or false: “camera at eye level” shows good call manners. (a) True (b) False
21. 21.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
22. 22.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
23. 23.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
24. 24.True or false: “camera at the ceiling” shows good call manners. (a) False (b) True
25. 25.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
26. 26.📞 Which of these shows poor call manners? (a) eating while on a call (b) a quiet place for calls (c) saying your name first (d) camera at eye level
27. 27.📞 Which of these shows poor call manners? (a) saying bye before ending (b) calling late at night (c) saying your name first (d) “Is this a good time?”
28. 28.🔍 Which is the odd one out? (a) muting when not talking (b) saying bye before ending (c) shouting into the phone (d) camera at eye level
29. 29.🔍 Which is the odd one out? (a) calling late at night (b) shouting into the phone (c) hanging up without bye (d) camera at eye level
30. 30.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
31. 31.📞 Which of these shows poor call manners? (a) loud TV behind you (b) muting when not talking (c) speaking clearly (d) saying your name first
32. 32.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
33. 33.True or false: “calling late at night” shows good call manners. (a) True (b) False
34. 34.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
35. 35.📞 Which of these shows good call manners? (a) hanging up without bye (b) speaking clearly (c) loud TV behind you (d) shouting into the phone
36. 36.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
37. 37.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
38. 38.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
39. 39.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
40. 40.📞 Which of these shows poor call manners? (a) saying bye before ending (b) shouting into the phone (c) a quiet place for calls (d) muting when not talking

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