Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 168 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows good call manners? (a) side talk during a call (b) camera at the ceiling (c) eating while on a call (d) speaking clearly
2. 2.🔍 Which is the odd one out? (a) side talk during a call (b) saying bye before ending (c) saying your name first (d) “Is this a good time?”
3. 3.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) “May I take a message?” (c) hang up at once (d) “Who cares?”
4. 4.🔍 Which is the odd one out? (a) speaking clearly (b) saying bye before ending (c) “Is this a good time?” (d) calling late at night
5. 5.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
6. 6.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
7. 7.📞 Which of these shows poor call manners? (a) muting when not talking (b) speaking clearly (c) camera at eye level (d) shouting into the phone
8. 8.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
9. 9.True or false: “eating while on a call” shows good call manners. (a) True (b) False
10. 10.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
11. 11.📞 Which of these shows good call manners? (a) loud TV behind you (b) camera at the ceiling (c) shouting into the phone (d) “Is this a good time?”
12. 12.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
13. 13.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
14. 14.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
15. 15.True or false: “speaking clearly” shows good call manners. (a) False (b) True
16. 16.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
17. 17.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) saying your name first (c) muting when not talking (d) eating while on a call
18. 18.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Sorry, wrong number.” (c) call again and again (d) “Who are you?”
19. 19.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
20. 20.True or false: “camera at eye level” shows poor call manners. (a) True (b) False
21. 21.True or false: “saying your name first” shows poor call manners. (a) True (b) False
22. 22.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
23. 23.📞 Which of these shows poor call manners? (a) saying bye before ending (b) muting when not talking (c) calling late at night (d) a quiet place for calls
24. 24.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
25. 25.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
26. 26.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
27. 27.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) say no, tell a parent (c) tell them the address (d) chat for a while
28. 28.True or false: ““Is this a good time?”” shows poor call manners. (a) False (b) True
29. 29.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
30. 30.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True
31. 31.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 112 (c) 123 (d) 100000
32. 32.📝 Taking a phone message, what must you note? (a) name, number, message (b) nothing (c) your own mood (d) only the time
33. 33.🔍 Which is the odd one out? (a) camera at the ceiling (b) a quiet place for calls (c) saying bye before ending (d) speaking clearly
34. 34.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
35. 35.🔍 Which is the odd one out? (a) saying your name first (b) camera at eye level (c) loud TV behind you (d) saying bye before ending
36. 36.True or false: “calling late at night” shows poor call manners. (a) True (b) False
37. 37.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
38. 38.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
39. 39.🔍 Which is the odd one out? (a) hanging up without bye (b) speaking clearly (c) camera at the ceiling (d) shouting into the phone
40. 40.True or false: “eating while on a call” shows poor call manners. (a) True (b) False

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