Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 203 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) eating while on a call (b) side talk during a call (c) speaking clearly (d) camera at the ceiling
2. 2.🔍 Which is the odd one out? (a) shouting into the phone (b) side talk during a call (c) eating while on a call (d) saying bye before ending
3. 3.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
4. 4.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
5. 5.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
6. 6.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them the address (c) tell them your school (d) say no, tell a parent
7. 7.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) hang up silently (c) “Sorry, wrong number.” (d) “Who are you?”
8. 8.🔍 Which is the odd one out? (a) muting when not talking (b) speaking clearly (c) camera at eye level (d) shouting into the phone
9. 9.📞 Which of these shows good call manners? (a) eating while on a call (b) calling late at night (c) saying bye before ending (d) hanging up without bye
10. 10.📞 Which of these shows poor call manners? (a) speaking clearly (b) loud TV behind you (c) “Is this a good time?” (d) saying your name first
11. 11.🔍 Which is the odd one out? (a) side talk during a call (b) eating while on a call (c) saying your name first (d) shouting into the phone
12. 12.🔍 Which is the odd one out? (a) loud TV behind you (b) eating while on a call (c) shouting into the phone (d) camera at eye level
13. 13.📞 Which of these shows good call manners? (a) eating while on a call (b) loud TV behind you (c) camera at eye level (d) camera at the ceiling
14. 14.True or false: “calling late at night” shows poor call manners. (a) False (b) True
15. 15.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
16. 16.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
17. 17.True or false: “calling late at night” shows good call manners. (a) False (b) True
18. 18.True or false: “saying your name first” shows good call manners. (a) True (b) False
19. 19.📞 Which of these shows good call manners? (a) hanging up without bye (b) loud TV behind you (c) “Is this a good time?” (d) camera at the ceiling
20. 20.📞 Which of these shows poor call manners? (a) saying your name first (b) side talk during a call (c) speaking clearly (d) camera at eye level
21. 21.📞 Which of these shows poor call manners? (a) muting when not talking (b) “Is this a good time?” (c) saying bye before ending (d) eating while on a call
22. 22.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
23. 23.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “He’s out. Bye.” (c) “May I take a message?” (d) “Who cares?”
24. 24.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) switch off the screen (c) shout over the noise (d) leave the class
25. 25.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
26. 26.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
27. 27.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
28. 28.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
29. 29.📝 Taking a phone message, what must you note? (a) nothing (b) your own mood (c) name, number, message (d) only the time
30. 30.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
31. 31.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
32. 32.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
33. 33.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
34. 34.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) muting when not talking (c) hanging up without bye (d) saying your name first
35. 35.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
36. 36.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
37. 37.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 112 (c) 123 (d) 100000
38. 38.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
39. 39.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
40. 40.🔍 Which is the odd one out? (a) saying your name first (b) muting when not talking (c) hanging up without bye (d) saying bye before ending

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