Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 215 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
2. 2.🔍 Which is the odd one out? (a) a quiet place for calls (b) speaking clearly (c) camera at eye level (d) side talk during a call
3. 3.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) hang up at once (c) “May I take a message?” (d) “He’s out. Bye.”
4. 4.📞 Which of these shows poor call manners? (a) muting when not talking (b) speaking clearly (c) side talk during a call (d) saying your name first
5. 5.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
6. 6.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
7. 7.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
8. 8.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
9. 9.🔍 Which is the odd one out? (a) camera at the ceiling (b) “Is this a good time?” (c) camera at eye level (d) saying your name first
10. 10.🔍 Which is the odd one out? (a) saying your name first (b) speaking clearly (c) saying bye before ending (d) shouting into the phone
11. 11.🔍 Which is the odd one out? (a) saying your name first (b) loud TV behind you (c) camera at eye level (d) “Is this a good time?”
12. 12.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 112 (c) 999999 (d) 123
13. 13.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
14. 14.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) eating while on a call (c) “Is this a good time?” (d) speaking clearly
15. 15.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Who are you?” (c) call again and again (d) “Sorry, wrong number.”
16. 16.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
17. 17.🔍 Which is the odd one out? (a) camera at the ceiling (b) side talk during a call (c) calling late at night (d) a quiet place for calls
18. 18.True or false: “saying your name first” shows poor call manners. (a) False (b) True
19. 19.📞 Which of these shows good call manners? (a) camera at the ceiling (b) eating while on a call (c) muting when not talking (d) side talk during a call
20. 20.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
21. 21.📞 Which of these shows good call manners? (a) hanging up without bye (b) shouting into the phone (c) loud TV behind you (d) saying your name first
22. 22.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) switch off the screen (c) leave the class (d) mute your microphone
23. 23.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
24. 24.True or false: ““Is this a good time?”” shows good call manners. (a) True (b) False
25. 25.🔍 Which is the odd one out? (a) speaking clearly (b) camera at the ceiling (c) side talk during a call (d) loud TV behind you
26. 26.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
27. 27.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
28. 28.🔍 Which is the odd one out? (a) eating while on a call (b) shouting into the phone (c) saying bye before ending (d) side talk during a call
29. 29.True or false: “eating while on a call” shows good call manners. (a) False (b) True
30. 30.True or false: “eating while on a call” shows poor call manners. (a) False (b) True
31. 31.📞 Which of these shows good call manners? (a) camera at the ceiling (b) shouting into the phone (c) a quiet place for calls (d) eating while on a call
32. 32.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
33. 33.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
34. 34.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
35. 35.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
36. 36.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
37. 37.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) chat for a while (c) tell them the address (d) say no, tell a parent
38. 38.🔍 Which is the odd one out? (a) speaking clearly (b) a quiet place for calls (c) “Is this a good time?” (d) eating while on a call
39. 39.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
40. 40.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person

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