Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 221 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
2. 2.📞 Which of these shows good call manners? (a) hanging up without bye (b) loud TV behind you (c) camera at eye level (d) eating while on a call
3. 3.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
4. 4.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Sorry, wrong number.” (c) “Who are you?” (d) call again and again
5. 5.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
6. 6.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
7. 7.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
8. 8.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
9. 9.📞 Which of these shows poor call manners? (a) camera at eye level (b) calling late at night (c) a quiet place for calls (d) “Is this a good time?”
10. 10.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
11. 11.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
12. 12.📞 Which of these shows poor call manners? (a) saying bye before ending (b) saying your name first (c) a quiet place for calls (d) eating while on a call
13. 13.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
14. 14.True or false: ““Is this a good time?”” shows good call manners. (a) True (b) False
15. 15.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
16. 16.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
17. 17.True or false: “saying bye before ending” shows good call manners. (a) True (b) False
18. 18.True or false: “side talk during a call” shows poor call manners. (a) True (b) False
19. 19.True or false: “side talk during a call” shows good call manners. (a) True (b) False
20. 20.📞 Which of these shows poor call manners? (a) saying your name first (b) side talk during a call (c) muting when not talking (d) saying bye before ending
21. 21.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
22. 22.📝 Taking a phone message, what must you note? (a) your own mood (b) nothing (c) only the time (d) name, number, message
23. 23.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
24. 24.🔍 Which is the odd one out? (a) saying bye before ending (b) camera at eye level (c) hanging up without bye (d) speaking clearly
25. 25.🔍 Which is the odd one out? (a) shouting into the phone (b) hanging up without bye (c) speaking clearly (d) loud TV behind you
26. 26.🔍 Which is the odd one out? (a) hanging up without bye (b) eating while on a call (c) side talk during a call (d) muting when not talking
27. 27.📞 Which of these shows poor call manners? (a) saying bye before ending (b) shouting into the phone (c) muting when not talking (d) “Is this a good time?”
28. 28.🔍 Which is the odd one out? (a) camera at the ceiling (b) loud TV behind you (c) calling late at night (d) a quiet place for calls
29. 29.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
30. 30.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
31. 31.🔍 Which is the odd one out? (a) calling late at night (b) eating while on a call (c) saying bye before ending (d) camera at the ceiling
32. 32.🔍 Which is the odd one out? (a) shouting into the phone (b) loud TV behind you (c) saying your name first (d) hanging up without bye
33. 33.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
34. 34.🔍 Which is the odd one out? (a) shouting into the phone (b) camera at eye level (c) saying bye before ending (d) muting when not talking
35. 35.True or false: “muting when not talking” shows good call manners. (a) True (b) False
36. 36.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
37. 37.🔍 Which is the odd one out? (a) calling late at night (b) saying bye before ending (c) a quiet place for calls (d) speaking clearly
38. 38.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) chat for a while (c) tell them your school (d) say no, tell a parent
39. 39.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
40. 40.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer

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