Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 231 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) hang up at once (c) “He’s out. Bye.” (d) “Who cares?”
2. 2.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
3. 3.🔍 Which is the odd one out? (a) hanging up without bye (b) camera at eye level (c) shouting into the phone (d) side talk during a call
4. 4.🔍 Which is the odd one out? (a) loud TV behind you (b) a quiet place for calls (c) muting when not talking (d) “Is this a good time?”
5. 5.📞 Which of these shows good call manners? (a) camera at eye level (b) hanging up without bye (c) camera at the ceiling (d) calling late at night
6. 6.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
7. 7.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
8. 8.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
9. 9.📝 Taking a phone message, what must you note? (a) only the time (b) name, number, message (c) your own mood (d) nothing
10. 10.True or false: “saying bye before ending” shows poor call manners. (a) False (b) True
11. 11.🚑 In India, which number can you call in any emergency? (a) 123 (b) 999999 (c) 112 (d) 100000
12. 12.🔍 Which is the odd one out? (a) a quiet place for calls (b) camera at the ceiling (c) “Is this a good time?” (d) saying bye before ending
13. 13.🔍 Which is the odd one out? (a) side talk during a call (b) muting when not talking (c) “Is this a good time?” (d) saying bye before ending
14. 14.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
15. 15.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
16. 16.📞 Which of these shows good call manners? (a) camera at the ceiling (b) hanging up without bye (c) saying your name first (d) calling late at night
17. 17.True or false: “saying your name first” shows good call manners. (a) True (b) False
18. 18.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
19. 19.🔍 Which is the odd one out? (a) a quiet place for calls (b) eating while on a call (c) muting when not talking (d) saying your name first
20. 20.📞 Which of these shows poor call manners? (a) saying your name first (b) camera at eye level (c) eating while on a call (d) “Is this a good time?”
21. 21.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
22. 22.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) tell them your school (c) chat for a while (d) tell them the address
23. 23.True or false: “calling late at night” shows good call manners. (a) True (b) False
24. 24.True or false: “shouting into the phone” shows poor call manners. (a) True (b) False
25. 25.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
26. 26.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) shout over the noise (c) mute your microphone (d) leave the class
27. 27.True or false: “hanging up without bye” shows poor call manners. (a) True (b) False
28. 28.📞 Which of these shows good call manners? (a) loud TV behind you (b) hanging up without bye (c) side talk during a call (d) muting when not talking
29. 29.📞 Which of these shows poor call manners? (a) muting when not talking (b) speaking clearly (c) camera at eye level (d) shouting into the phone
30. 30.🔍 Which is the odd one out? (a) camera at the ceiling (b) side talk during a call (c) saying bye before ending (d) calling late at night
31. 31.True or false: “speaking clearly” shows good call manners. (a) True (b) False
32. 32.True or false: “side talk during a call” shows good call manners. (a) True (b) False
33. 33.🔍 Which is the odd one out? (a) saying your name first (b) camera at eye level (c) saying bye before ending (d) shouting into the phone
34. 34.📞 Which of these shows good call manners? (a) loud TV behind you (b) side talk during a call (c) eating while on a call (d) “Is this a good time?”
35. 35.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
36. 36.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
37. 37.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
38. 38.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) hang up silently (c) “Sorry, wrong number.” (d) “Who are you?”
39. 39.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
40. 40.True or false: “eating while on a call” shows good call manners. (a) False (b) True

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