Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 234 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
2. 2.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
3. 3.📞 Which of these shows good call manners? (a) eating while on a call (b) camera at the ceiling (c) calling late at night (d) camera at eye level
4. 4.🔍 Which is the odd one out? (a) a quiet place for calls (b) speaking clearly (c) “Is this a good time?” (d) shouting into the phone
5. 5.🚑 In India, which number can you call in any emergency? (a) 123 (b) 100000 (c) 999999 (d) 112
6. 6.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
7. 7.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
8. 8.True or false: “calling late at night” shows poor call manners. (a) True (b) False
9. 9.📞 Which of these shows good call manners? (a) saying bye before ending (b) loud TV behind you (c) shouting into the phone (d) camera at the ceiling
10. 10.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
11. 11.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) hang up at once (c) “May I take a message?” (d) “Who cares?”
12. 12.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
13. 13.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) leave the class (c) mute your microphone (d) shout over the noise
14. 14.True or false: “hanging up without bye” shows poor call manners. (a) True (b) False
15. 15.📞 Which of these shows poor call manners? (a) saying your name first (b) muting when not talking (c) speaking clearly (d) loud TV behind you
16. 16.True or false: “speaking clearly” shows good call manners. (a) False (b) True
17. 17.True or false: “camera at eye level” shows good call manners. (a) False (b) True
18. 18.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
19. 19.🔍 Which is the odd one out? (a) muting when not talking (b) camera at the ceiling (c) shouting into the phone (d) hanging up without bye
20. 20.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Who are you?” (c) call again and again (d) “Sorry, wrong number.”
21. 21.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
22. 22.📝 Taking a phone message, what must you note? (a) nothing (b) only the time (c) name, number, message (d) your own mood
23. 23.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
24. 24.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
25. 25.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
26. 26.📞 Which of these shows poor call manners? (a) saying your name first (b) calling late at night (c) speaking clearly (d) saying bye before ending
27. 27.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
28. 28.True or false: “muting when not talking” shows good call manners. (a) False (b) True
29. 29.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
30. 30.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
31. 31.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
32. 32.📞 Which of these shows good call manners? (a) camera at the ceiling (b) shouting into the phone (c) hanging up without bye (d) muting when not talking
33. 33.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
34. 34.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) say no, tell a parent (c) tell them the address (d) tell them your school
35. 35.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
36. 36.True or false: “saying bye before ending” shows poor call manners. (a) False (b) True
37. 37.🔍 Which is the odd one out? (a) eating while on a call (b) calling late at night (c) camera at eye level (d) camera at the ceiling
38. 38.📞 Which of these shows poor call manners? (a) camera at eye level (b) eating while on a call (c) saying your name first (d) muting when not talking
39. 39.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
40. 40.🔍 Which is the odd one out? (a) saying bye before ending (b) a quiet place for calls (c) calling late at night (d) speaking clearly

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