Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 283 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) muting when not talking (b) a quiet place for calls (c) saying your name first (d) loud TV behind you
2. 2.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
3. 3.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
4. 4.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
5. 5.📞 Which of these shows poor call manners? (a) speaking clearly (b) muting when not talking (c) camera at the ceiling (d) a quiet place for calls
6. 6.📞 Which of these shows good call manners? (a) hanging up without bye (b) muting when not talking (c) eating while on a call (d) shouting into the phone
7. 7.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
8. 8.🔍 Which is the odd one out? (a) camera at the ceiling (b) “Is this a good time?” (c) eating while on a call (d) side talk during a call
9. 9.📞 Which of these shows good call manners? (a) eating while on a call (b) camera at eye level (c) loud TV behind you (d) shouting into the phone
10. 10.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
11. 11.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
12. 12.📝 Taking a phone message, what must you note? (a) nothing (b) your own mood (c) name, number, message (d) only the time
13. 13.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
14. 14.🔍 Which is the odd one out? (a) camera at eye level (b) speaking clearly (c) saying your name first (d) calling late at night
15. 15.🔍 Which is the odd one out? (a) shouting into the phone (b) side talk during a call (c) loud TV behind you (d) saying bye before ending
16. 16.🔍 Which is the odd one out? (a) speaking clearly (b) side talk during a call (c) saying your name first (d) a quiet place for calls
17. 17.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
18. 18.🔍 Which is the odd one out? (a) “Is this a good time?” (b) saying your name first (c) saying bye before ending (d) hanging up without bye
19. 19.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
20. 20.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them your school (c) tell them the address (d) say no, tell a parent
21. 21.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
22. 22.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
23. 23.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
24. 24.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
25. 25.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
26. 26.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) saying bye before ending (c) side talk during a call (d) saying your name first
27. 27.True or false: “muting when not talking” shows good call manners. (a) True (b) False
28. 28.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
29. 29.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
30. 30.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
31. 31.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
32. 32.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 112 (c) 100000 (d) 123
33. 33.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) shout over the noise (c) mute your microphone (d) switch off the screen
34. 34.📞 Which of these shows good call manners? (a) side talk during a call (b) eating while on a call (c) saying bye before ending (d) loud TV behind you
35. 35.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
36. 36.🔍 Which is the odd one out? (a) side talk during a call (b) saying your name first (c) shouting into the phone (d) hanging up without bye
37. 37.📞 Which of these shows good call manners? (a) hanging up without bye (b) side talk during a call (c) a quiet place for calls (d) loud TV behind you
38. 38.📞 Which of these shows good call manners? (a) camera at the ceiling (b) saying your name first (c) shouting into the phone (d) loud TV behind you
39. 39.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
40. 40.🔍 Which is the odd one out? (a) saying bye before ending (b) muting when not talking (c) saying your name first (d) camera at the ceiling

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