Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 290 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows good call manners? (a) hanging up without bye (b) eating while on a call (c) calling late at night (d) muting when not talking
2. 2.True or false: “shouting into the phone” shows good call manners. (a) False (b) True
3. 3.🚑 In India, which number can you call in any emergency? (a) 112 (b) 123 (c) 999999 (d) 100000
4. 4.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
5. 5.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
6. 6.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
7. 7.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) hang up silently (c) call again and again (d) “Sorry, wrong number.”
8. 8.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
9. 9.📞 Which of these shows good call manners? (a) loud TV behind you (b) shouting into the phone (c) eating while on a call (d) camera at eye level
10. 10.📞 Which of these shows poor call manners? (a) speaking clearly (b) shouting into the phone (c) “Is this a good time?” (d) muting when not talking
11. 11.🔍 Which is the odd one out? (a) saying bye before ending (b) muting when not talking (c) a quiet place for calls (d) camera at the ceiling
12. 12.True or false: “muting when not talking” shows good call manners. (a) True (b) False
13. 13.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
14. 14.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
15. 15.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) say no, tell a parent (c) chat for a while (d) tell them the address
16. 16.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
17. 17.📝 Taking a phone message, what must you note? (a) only the time (b) nothing (c) name, number, message (d) your own mood
18. 18.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
19. 19.📞 Which of these shows good call manners? (a) eating while on a call (b) a quiet place for calls (c) loud TV behind you (d) side talk during a call
20. 20.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
21. 21.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
22. 22.🔍 Which is the odd one out? (a) camera at the ceiling (b) eating while on a call (c) a quiet place for calls (d) shouting into the phone
23. 23.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
24. 24.True or false: “eating while on a call” shows good call manners. (a) False (b) True
25. 25.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
26. 26.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
27. 27.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) “May I take a message?” (c) “Who cares?” (d) hang up at once
28. 28.📞 Which of these shows poor call manners? (a) loud TV behind you (b) saying your name first (c) camera at eye level (d) muting when not talking
29. 29.🔍 Which is the odd one out? (a) “Is this a good time?” (b) saying bye before ending (c) camera at eye level (d) shouting into the phone
30. 30.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
31. 31.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
32. 32.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
33. 33.📞 Which of these shows poor call manners? (a) saying your name first (b) saying bye before ending (c) eating while on a call (d) muting when not talking
34. 34.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
35. 35.True or false: “side talk during a call” shows good call manners. (a) False (b) True
36. 36.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) switch off the screen (c) leave the class (d) mute your microphone
37. 37.📞 Which of these shows good call manners? (a) eating while on a call (b) hanging up without bye (c) saying bye before ending (d) calling late at night
38. 38.🔍 Which is the odd one out? (a) side talk during a call (b) calling late at night (c) shouting into the phone (d) speaking clearly
39. 39.🔍 Which is the odd one out? (a) saying bye before ending (b) calling late at night (c) speaking clearly (d) “Is this a good time?”
40. 40.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners

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