Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 310 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
2. 2.📝 Taking a phone message, what must you note? (a) nothing (b) only the time (c) your own mood (d) name, number, message
3. 3.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
4. 4.True or false: “saying your name first” shows poor call manners. (a) False (b) True
5. 5.🔍 Which is the odd one out? (a) saying bye before ending (b) “Is this a good time?” (c) camera at the ceiling (d) a quiet place for calls
6. 6.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
7. 7.📞 Which of these shows poor call manners? (a) eating while on a call (b) saying your name first (c) speaking clearly (d) a quiet place for calls
8. 8.🔍 Which is the odd one out? (a) shouting into the phone (b) muting when not talking (c) speaking clearly (d) a quiet place for calls
9. 9.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
10. 10.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
11. 11.📞 Which of these shows good call manners? (a) calling late at night (b) eating while on a call (c) camera at the ceiling (d) muting when not talking
12. 12.🔍 Which is the odd one out? (a) hanging up without bye (b) shouting into the phone (c) camera at the ceiling (d) “Is this a good time?”
13. 13.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
14. 14.📞 Which of these shows poor call manners? (a) saying bye before ending (b) camera at eye level (c) a quiet place for calls (d) loud TV behind you
15. 15.True or false: “loud TV behind you” shows poor call manners. (a) True (b) False
16. 16.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
17. 17.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
18. 18.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) say no, tell a parent (c) tell them your school (d) chat for a while
19. 19.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
20. 20.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) “May I take a message?” (c) “Who cares?” (d) hang up at once
21. 21.📞 Which of these shows poor call manners? (a) camera at eye level (b) saying your name first (c) muting when not talking (d) shouting into the phone
22. 22.True or false: “eating while on a call” shows good call manners. (a) True (b) False
23. 23.📞 Which of these shows good call manners? (a) loud TV behind you (b) camera at the ceiling (c) saying bye before ending (d) calling late at night
24. 24.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
25. 25.True or false: “saying your name first” shows good call manners. (a) True (b) False
26. 26.📞 Which of these shows good call manners? (a) eating while on a call (b) shouting into the phone (c) saying your name first (d) calling late at night
27. 27.True or false: “side talk during a call” shows good call manners. (a) True (b) False
28. 28.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
29. 29.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
30. 30.True or false: “camera at eye level” shows good call manners. (a) False (b) True
31. 31.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
32. 32.True or false: “side talk during a call” shows poor call manners. (a) True (b) False
33. 33.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
34. 34.📞 Which of these shows poor call manners? (a) muting when not talking (b) side talk during a call (c) saying your name first (d) speaking clearly
35. 35.🔍 Which is the odd one out? (a) hanging up without bye (b) calling late at night (c) eating while on a call (d) muting when not talking
36. 36.🔍 Which is the odd one out? (a) hanging up without bye (b) loud TV behind you (c) calling late at night (d) saying bye before ending
37. 37.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
38. 38.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
39. 39.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
40. 40.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer

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