Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 369 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
2. 2.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
3. 3.🔍 Which is the odd one out? (a) loud TV behind you (b) muting when not talking (c) speaking clearly (d) saying your name first
4. 4.True or false: “side talk during a call” shows poor call manners. (a) False (b) True
5. 5.True or false: “eating while on a call” shows good call manners. (a) False (b) True
6. 6.🔍 Which is the odd one out? (a) loud TV behind you (b) hanging up without bye (c) a quiet place for calls (d) eating while on a call
7. 7.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “May I take a message?” (c) hang up at once (d) “He’s out. Bye.”
8. 8.📝 Taking a phone message, what must you note? (a) only the time (b) your own mood (c) nothing (d) name, number, message
9. 9.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
10. 10.🔍 Which is the odd one out? (a) side talk during a call (b) muting when not talking (c) shouting into the phone (d) eating while on a call
11. 11.📞 Which of these shows good call manners? (a) calling late at night (b) “Is this a good time?” (c) hanging up without bye (d) shouting into the phone
12. 12.🔍 Which is the odd one out? (a) speaking clearly (b) eating while on a call (c) calling late at night (d) shouting into the phone
13. 13.🔍 Which is the odd one out? (a) loud TV behind you (b) eating while on a call (c) saying your name first (d) hanging up without bye
14. 14.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
15. 15.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
16. 16.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) muting when not talking (c) hanging up without bye (d) “Is this a good time?”
17. 17.True or false: “saying your name first” shows poor call manners. (a) False (b) True
18. 18.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
19. 19.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
20. 20.📞 Which of these shows good call manners? (a) saying bye before ending (b) loud TV behind you (c) calling late at night (d) camera at the ceiling
21. 21.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
22. 22.True or false: “hanging up without bye” shows poor call manners. (a) True (b) False
23. 23.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
24. 24.🔍 Which is the odd one out? (a) muting when not talking (b) a quiet place for calls (c) saying your name first (d) eating while on a call
25. 25.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
26. 26.True or false: “side talk during a call” shows good call manners. (a) False (b) True
27. 27.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) call again and again (c) “Who are you?” (d) hang up silently
28. 28.📞 Which of these shows poor call manners? (a) speaking clearly (b) shouting into the phone (c) saying bye before ending (d) “Is this a good time?”
29. 29.🚑 In India, which number can you call in any emergency? (a) 112 (b) 999999 (c) 123 (d) 100000
30. 30.📞 Which of these shows good call manners? (a) saying your name first (b) hanging up without bye (c) side talk during a call (d) camera at the ceiling
31. 31.🔍 Which is the odd one out? (a) eating while on a call (b) loud TV behind you (c) camera at the ceiling (d) saying bye before ending
32. 32.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
33. 33.True or false: “calling late at night” shows poor call manners. (a) False (b) True
34. 34.🔍 Which is the odd one out? (a) saying bye before ending (b) speaking clearly (c) muting when not talking (d) hanging up without bye
35. 35.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
36. 36.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) say no, tell a parent (c) chat for a while (d) tell them the address
37. 37.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
38. 38.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
39. 39.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
40. 40.📞 Which of these shows good call manners? (a) side talk during a call (b) eating while on a call (c) a quiet place for calls (d) calling late at night

Free communication skills lessons, practice and worksheets at talentjr.in/communication-skills-for-students