Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 373 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
2. 2.🔍 Which is the odd one out? (a) muting when not talking (b) “Is this a good time?” (c) eating while on a call (d) a quiet place for calls
3. 3.🔍 Which is the odd one out? (a) saying bye before ending (b) side talk during a call (c) loud TV behind you (d) hanging up without bye
4. 4.🔍 Which is the odd one out? (a) loud TV behind you (b) camera at the ceiling (c) hanging up without bye (d) camera at eye level
5. 5.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
6. 6.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
7. 7.True or false: “muting when not talking” shows good call manners. (a) False (b) True
8. 8.📝 Taking a phone message, what must you note? (a) only the time (b) your own mood (c) name, number, message (d) nothing
9. 9.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) shout over the noise (c) leave the class (d) switch off the screen
10. 10.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
11. 11.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “Who cares?” (c) “May I take a message?” (d) “He’s out. Bye.”
12. 12.📞 Which of these shows poor call manners? (a) muting when not talking (b) hanging up without bye (c) saying your name first (d) a quiet place for calls
13. 13.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
14. 14.📞 Which of these shows good call manners? (a) speaking clearly (b) calling late at night (c) loud TV behind you (d) hanging up without bye
15. 15.🔍 Which is the odd one out? (a) camera at the ceiling (b) speaking clearly (c) saying bye before ending (d) saying your name first
16. 16.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
17. 17.🔍 Which is the odd one out? (a) camera at the ceiling (b) shouting into the phone (c) calling late at night (d) saying your name first
18. 18.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
19. 19.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) chat for a while (c) tell them the address (d) say no, tell a parent
20. 20.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
21. 21.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
22. 22.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
23. 23.🔍 Which is the odd one out? (a) saying your name first (b) camera at eye level (c) “Is this a good time?” (d) loud TV behind you
24. 24.🔍 Which is the odd one out? (a) side talk during a call (b) calling late at night (c) speaking clearly (d) shouting into the phone
25. 25.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
26. 26.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
27. 27.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
28. 28.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
29. 29.📞 Which of these shows good call manners? (a) loud TV behind you (b) camera at the ceiling (c) a quiet place for calls (d) calling late at night
30. 30.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
31. 31.True or false: “camera at eye level” shows good call manners. (a) True (b) False
32. 32.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) hang up silently (c) “Sorry, wrong number.” (d) call again and again
33. 33.True or false: “saying bye before ending” shows good call manners. (a) True (b) False
34. 34.📞 Which of these shows good call manners? (a) hanging up without bye (b) calling late at night (c) shouting into the phone (d) “Is this a good time?”
35. 35.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
36. 36.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 123 (c) 999999 (d) 112
37. 37.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
38. 38.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
39. 39.🔍 Which is the odd one out? (a) saying your name first (b) saying bye before ending (c) hanging up without bye (d) muting when not talking
40. 40.📞 Which of these shows poor call manners? (a) loud TV behind you (b) “Is this a good time?” (c) saying your name first (d) speaking clearly

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