Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 39 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
2. 2.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
3. 3.🔍 Which is the odd one out? (a) muting when not talking (b) hanging up without bye (c) loud TV behind you (d) camera at the ceiling
4. 4.True or false: “side talk during a call” shows poor call manners. (a) True (b) False
5. 5.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) hang up silently (c) call again and again (d) “Sorry, wrong number.”
6. 6.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
7. 7.🔍 Which is the odd one out? (a) muting when not talking (b) saying your name first (c) camera at eye level (d) side talk during a call
8. 8.🔍 Which is the odd one out? (a) loud TV behind you (b) “Is this a good time?” (c) hanging up without bye (d) side talk during a call
9. 9.True or false: “camera at eye level” shows good call manners. (a) False (b) True
10. 10.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) shouting into the phone (c) saying your name first (d) muting when not talking
11. 11.📞 Which of these shows good call manners? (a) hanging up without bye (b) calling late at night (c) speaking clearly (d) camera at the ceiling
12. 12.🔍 Which is the odd one out? (a) hanging up without bye (b) eating while on a call (c) loud TV behind you (d) saying bye before ending
13. 13.📞 Which of these shows poor call manners? (a) saying bye before ending (b) eating while on a call (c) camera at eye level (d) saying your name first
14. 14.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
15. 15.📞 Which of these shows good call manners? (a) camera at the ceiling (b) eating while on a call (c) camera at eye level (d) side talk during a call
16. 16.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
17. 17.📞 Which of these shows good call manners? (a) shouting into the phone (b) hanging up without bye (c) saying your name first (d) camera at the ceiling
18. 18.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
19. 19.📞 Which of these shows poor call manners? (a) camera at eye level (b) saying your name first (c) speaking clearly (d) calling late at night
20. 20.🚑 In India, which number can you call in any emergency? (a) 112 (b) 100000 (c) 123 (d) 999999
21. 21.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
22. 22.🔍 Which is the odd one out? (a) muting when not talking (b) saying your name first (c) shouting into the phone (d) speaking clearly
23. 23.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) chat for a while (c) say no, tell a parent (d) tell them the address
24. 24.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
25. 25.🔍 Which is the odd one out? (a) side talk during a call (b) eating while on a call (c) shouting into the phone (d) saying your name first
26. 26.📞 Which of these shows poor call manners? (a) loud TV behind you (b) muting when not talking (c) saying bye before ending (d) speaking clearly
27. 27.True or false: “camera at the ceiling” shows poor call manners. (a) True (b) False
28. 28.🔍 Which is the odd one out? (a) muting when not talking (b) loud TV behind you (c) speaking clearly (d) a quiet place for calls
29. 29.📞 Which of these shows good call manners? (a) muting when not talking (b) shouting into the phone (c) hanging up without bye (d) loud TV behind you
30. 30.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
31. 31.True or false: “camera at eye level” shows poor call manners. (a) True (b) False
32. 32.True or false: “eating while on a call” shows poor call manners. (a) False (b) True
33. 33.True or false: “saying your name first” shows good call manners. (a) False (b) True
34. 34.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
35. 35.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
36. 36.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
37. 37.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
38. 38.📞 Which of these shows good call manners? (a) shouting into the phone (b) calling late at night (c) camera at the ceiling (d) “Is this a good time?”
39. 39.🔍 Which is the odd one out? (a) calling late at night (b) speaking clearly (c) eating while on a call (d) loud TV behind you
40. 40.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) hang up at once (c) “Who cares?” (d) “He’s out. Bye.”

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