Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 397 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
2. 2.📞 Which of these shows good call manners? (a) eating while on a call (b) hanging up without bye (c) calling late at night (d) “Is this a good time?”
3. 3.📞 Which of these shows poor call manners? (a) saying bye before ending (b) a quiet place for calls (c) “Is this a good time?” (d) camera at the ceiling
4. 4.🔍 Which is the odd one out? (a) loud TV behind you (b) eating while on a call (c) “Is this a good time?” (d) camera at the ceiling
5. 5.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
6. 6.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
7. 7.True or false: “saying bye before ending” shows good call manners. (a) True (b) False
8. 8.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
9. 9.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
10. 10.📝 Taking a phone message, what must you note? (a) only the time (b) your own mood (c) nothing (d) name, number, message
11. 11.🔍 Which is the odd one out? (a) calling late at night (b) saying bye before ending (c) muting when not talking (d) saying your name first
12. 12.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) hang up silently (c) “Sorry, wrong number.” (d) “Who are you?”
13. 13.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
14. 14.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
15. 15.📞 Which of these shows good call manners? (a) eating while on a call (b) loud TV behind you (c) a quiet place for calls (d) shouting into the phone
16. 16.🔍 Which is the odd one out? (a) shouting into the phone (b) loud TV behind you (c) saying your name first (d) calling late at night
17. 17.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
18. 18.True or false: ““Is this a good time?”” shows poor call manners. (a) False (b) True
19. 19.True or false: “muting when not talking” shows good call manners. (a) False (b) True
20. 20.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) chat for a while (c) say no, tell a parent (d) tell them the address
21. 21.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
22. 22.True or false: “saying your name first” shows good call manners. (a) True (b) False
23. 23.🔍 Which is the odd one out? (a) speaking clearly (b) a quiet place for calls (c) saying your name first (d) shouting into the phone
24. 24.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) shout over the noise (c) mute your microphone (d) leave the class
25. 25.True or false: “loud TV behind you” shows poor call manners. (a) True (b) False
26. 26.📞 Which of these shows good call manners? (a) calling late at night (b) side talk during a call (c) camera at the ceiling (d) saying your name first
27. 27.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
28. 28.📞 Which of these shows good call manners? (a) muting when not talking (b) hanging up without bye (c) camera at the ceiling (d) calling late at night
29. 29.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
30. 30.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
31. 31.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) hang up at once (c) “May I take a message?” (d) “Who cares?”
32. 32.🔍 Which is the odd one out? (a) speaking clearly (b) saying your name first (c) side talk during a call (d) camera at eye level
33. 33.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
34. 34.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
35. 35.🔍 Which is the odd one out? (a) “Is this a good time?” (b) saying your name first (c) saying bye before ending (d) eating while on a call
36. 36.🔍 Which is the odd one out? (a) speaking clearly (b) a quiet place for calls (c) saying your name first (d) camera at the ceiling
37. 37.True or false: “speaking clearly” shows good call manners. (a) True (b) False
38. 38.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
39. 39.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
40. 40.📞 Which of these shows poor call manners? (a) muting when not talking (b) a quiet place for calls (c) saying your name first (d) loud TV behind you

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