Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 418 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
2. 2.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
3. 3.📞 Which of these shows good call manners? (a) calling late at night (b) side talk during a call (c) hanging up without bye (d) speaking clearly
4. 4.🔍 Which is the odd one out? (a) loud TV behind you (b) camera at the ceiling (c) hanging up without bye (d) “Is this a good time?”
5. 5.📞 Which of these shows poor call manners? (a) saying bye before ending (b) hanging up without bye (c) a quiet place for calls (d) “Is this a good time?”
6. 6.🔍 Which is the odd one out? (a) muting when not talking (b) speaking clearly (c) camera at the ceiling (d) saying your name first
7. 7.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
8. 8.🔍 Which is the odd one out? (a) loud TV behind you (b) speaking clearly (c) “Is this a good time?” (d) a quiet place for calls
9. 9.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
10. 10.📞 Which of these shows poor call manners? (a) speaking clearly (b) “Is this a good time?” (c) saying your name first (d) camera at the ceiling
11. 11.True or false: “loud TV behind you” shows poor call manners. (a) True (b) False
12. 12.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
13. 13.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
14. 14.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) saying your name first (c) eating while on a call (d) saying bye before ending
15. 15.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
16. 16.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
17. 17.🚑 In India, which number can you call in any emergency? (a) 112 (b) 999999 (c) 100000 (d) 123
18. 18.📞 Which of these shows good call manners? (a) hanging up without bye (b) side talk during a call (c) saying your name first (d) eating while on a call
19. 19.🔍 Which is the odd one out? (a) speaking clearly (b) muting when not talking (c) saying your name first (d) eating while on a call
20. 20.📞 Which of these shows good call manners? (a) side talk during a call (b) loud TV behind you (c) “Is this a good time?” (d) camera at the ceiling
21. 21.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) say no, tell a parent (c) tell them the address (d) chat for a while
22. 22.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True
23. 23.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
24. 24.📞 Which of these shows poor call manners? (a) muting when not talking (b) speaking clearly (c) saying your name first (d) calling late at night
25. 25.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
26. 26.True or false: “saying your name first” shows poor call manners. (a) True (b) False
27. 27.🔍 Which is the odd one out? (a) muting when not talking (b) camera at eye level (c) speaking clearly (d) hanging up without bye
28. 28.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
29. 29.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
30. 30.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) mute your microphone (c) switch off the screen (d) leave the class
31. 31.🔍 Which is the odd one out? (a) saying your name first (b) side talk during a call (c) hanging up without bye (d) shouting into the phone
32. 32.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
33. 33.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
34. 34.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
35. 35.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
36. 36.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
37. 37.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) hang up at once (c) “May I take a message?” (d) “He’s out. Bye.”
38. 38.🔍 Which is the odd one out? (a) a quiet place for calls (b) camera at eye level (c) side talk during a call (d) saying your name first
39. 39.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
40. 40.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer

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