Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 435 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) camera at eye level (c) hanging up without bye (d) speaking clearly
2. 2.📞 Which of these shows good call manners? (a) calling late at night (b) hanging up without bye (c) saying your name first (d) loud TV behind you
3. 3.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
4. 4.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
5. 5.📞 Which of these shows poor call manners? (a) camera at eye level (b) eating while on a call (c) saying your name first (d) “Is this a good time?”
6. 6.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
7. 7.🔍 Which is the odd one out? (a) camera at the ceiling (b) “Is this a good time?” (c) side talk during a call (d) eating while on a call
8. 8.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 123 (c) 112 (d) 999999
9. 9.📞 Which of these shows poor call manners? (a) side talk during a call (b) saying your name first (c) a quiet place for calls (d) camera at eye level
10. 10.📞 Which of these shows poor call manners? (a) muting when not talking (b) camera at the ceiling (c) “Is this a good time?” (d) saying your name first
11. 11.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
12. 12.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
13. 13.🔍 Which is the odd one out? (a) saying your name first (b) shouting into the phone (c) “Is this a good time?” (d) muting when not talking
14. 14.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
15. 15.📞 Which of these shows poor call manners? (a) speaking clearly (b) shouting into the phone (c) saying your name first (d) “Is this a good time?”
16. 16.🔍 Which is the odd one out? (a) hanging up without bye (b) saying your name first (c) calling late at night (d) camera at the ceiling
17. 17.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
18. 18.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
19. 19.🔍 Which is the odd one out? (a) camera at eye level (b) saying bye before ending (c) loud TV behind you (d) muting when not talking
20. 20.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
21. 21.🔍 Which is the odd one out? (a) camera at the ceiling (b) side talk during a call (c) saying bye before ending (d) eating while on a call
22. 22.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True
23. 23.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
24. 24.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “He’s out. Bye.” (c) hang up at once (d) “May I take a message?”
25. 25.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) say no, tell a parent (c) tell them the address (d) tell them your school
26. 26.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
27. 27.📞 Which of these shows good call manners? (a) calling late at night (b) eating while on a call (c) hanging up without bye (d) “Is this a good time?”
28. 28.🔍 Which is the odd one out? (a) muting when not talking (b) camera at the ceiling (c) eating while on a call (d) shouting into the phone
29. 29.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
30. 30.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) saying bye before ending (c) muting when not talking (d) loud TV behind you
31. 31.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
32. 32.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
33. 33.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
34. 34.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
35. 35.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
36. 36.🔍 Which is the odd one out? (a) side talk during a call (b) saying bye before ending (c) muting when not talking (d) camera at eye level
37. 37.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Who are you?” (c) hang up silently (d) “Sorry, wrong number.”
38. 38.🔍 Which is the odd one out? (a) camera at eye level (b) calling late at night (c) muting when not talking (d) saying your name first
39. 39.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
40. 40.📞 Which of these shows good call manners? (a) a quiet place for calls (b) eating while on a call (c) hanging up without bye (d) calling late at night

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