Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 442 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “saying your name first” shows good call manners. (a) True (b) False
2. 2.📞 Which of these shows good call manners? (a) hanging up without bye (b) calling late at night (c) a quiet place for calls (d) side talk during a call
3. 3.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
4. 4.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
5. 5.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
6. 6.🔍 Which is the odd one out? (a) loud TV behind you (b) calling late at night (c) camera at the ceiling (d) camera at eye level
7. 7.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
8. 8.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
9. 9.🔍 Which is the odd one out? (a) speaking clearly (b) saying your name first (c) “Is this a good time?” (d) eating while on a call
10. 10.🔍 Which is the odd one out? (a) eating while on a call (b) side talk during a call (c) loud TV behind you (d) speaking clearly
11. 11.📝 Taking a phone message, what must you note? (a) your own mood (b) only the time (c) name, number, message (d) nothing
12. 12.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
13. 13.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
14. 14.📞 Which of these shows good call manners? (a) loud TV behind you (b) hanging up without bye (c) saying your name first (d) calling late at night
15. 15.📞 Which of these shows good call manners? (a) hanging up without bye (b) camera at eye level (c) shouting into the phone (d) eating while on a call
16. 16.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
17. 17.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
18. 18.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
19. 19.🔍 Which is the odd one out? (a) shouting into the phone (b) calling late at night (c) a quiet place for calls (d) camera at the ceiling
20. 20.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) chat for a while (c) tell them the address (d) say no, tell a parent
21. 21.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
22. 22.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
23. 23.True or false: “camera at eye level” shows good call manners. (a) True (b) False
24. 24.📞 Which of these shows good call manners? (a) side talk during a call (b) muting when not talking (c) shouting into the phone (d) calling late at night
25. 25.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
26. 26.🔍 Which is the odd one out? (a) side talk during a call (b) shouting into the phone (c) calling late at night (d) muting when not talking
27. 27.🔍 Which is the odd one out? (a) camera at eye level (b) muting when not talking (c) saying bye before ending (d) side talk during a call
28. 28.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
29. 29.📞 Which of these shows poor call manners? (a) speaking clearly (b) hanging up without bye (c) saying your name first (d) “Is this a good time?”
30. 30.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
31. 31.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
32. 32.🔍 Which is the odd one out? (a) camera at eye level (b) muting when not talking (c) shouting into the phone (d) a quiet place for calls
33. 33.🚑 In India, which number can you call in any emergency? (a) 112 (b) 999999 (c) 100000 (d) 123
34. 34.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
35. 35.🔍 Which is the odd one out? (a) loud TV behind you (b) “Is this a good time?” (c) speaking clearly (d) camera at eye level
36. 36.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
37. 37.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
38. 38.True or false: “loud TV behind you” shows poor call manners. (a) True (b) False
39. 39.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Who are you?” (c) call again and again (d) “Sorry, wrong number.”
40. 40.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called

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