Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 471 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “hanging up without bye” shows poor call manners. (a) True (b) False
2. 2.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) chat for a while (c) tell them the address (d) say no, tell a parent
3. 3.True or false: “eating while on a call” shows poor call manners. (a) True (b) False
4. 4.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
5. 5.True or false: “saying your name first” shows good call manners. (a) True (b) False
6. 6.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
7. 7.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
8. 8.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
9. 9.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
10. 10.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
11. 11.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
12. 12.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
13. 13.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
14. 14.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) saying your name first (c) muting when not talking (d) eating while on a call
15. 15.📞 Which of these shows good call manners? (a) side talk during a call (b) saying bye before ending (c) calling late at night (d) loud TV behind you
16. 16.📞 Which of these shows poor call manners? (a) speaking clearly (b) a quiet place for calls (c) muting when not talking (d) shouting into the phone
17. 17.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
18. 18.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
19. 19.📞 Which of these shows good call manners? (a) calling late at night (b) shouting into the phone (c) “Is this a good time?” (d) camera at the ceiling
20. 20.🔍 Which is the odd one out? (a) “Is this a good time?” (b) a quiet place for calls (c) loud TV behind you (d) camera at eye level
21. 21.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
22. 22.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
23. 23.📝 Taking a phone message, what must you note? (a) nothing (b) your own mood (c) only the time (d) name, number, message
24. 24.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
25. 25.🔍 Which is the odd one out? (a) saying bye before ending (b) loud TV behind you (c) calling late at night (d) shouting into the phone
26. 26.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
27. 27.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
28. 28.📞 Which of these shows good call manners? (a) eating while on a call (b) saying your name first (c) shouting into the phone (d) calling late at night
29. 29.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
30. 30.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
31. 31.True or false: “camera at eye level” shows good call manners. (a) True (b) False
32. 32.True or false: ““Is this a good time?”” shows poor call manners. (a) False (b) True
33. 33.True or false: ““Is this a good time?”” shows good call manners. (a) True (b) False
34. 34.True or false: “camera at eye level” shows poor call manners. (a) True (b) False
35. 35.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
36. 36.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
37. 37.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
38. 38.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) call again and again (c) hang up silently (d) “Who are you?”
39. 39.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
40. 40.🔍 Which is the odd one out? (a) loud TV behind you (b) hanging up without bye (c) side talk during a call (d) saying your name first

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