Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 476 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) mute your microphone (c) leave the class (d) switch off the screen
2. 2.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True
3. 3.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
4. 4.📞 Which of these shows poor call manners? (a) camera at eye level (b) saying your name first (c) calling late at night (d) saying bye before ending
5. 5.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 999999 (c) 123 (d) 112
6. 6.True or false: “loud TV behind you” shows poor call manners. (a) True (b) False
7. 7.True or false: “calling late at night” shows good call manners. (a) False (b) True
8. 8.🔍 Which is the odd one out? (a) calling late at night (b) saying your name first (c) loud TV behind you (d) side talk during a call
9. 9.📞 Which of these shows good call manners? (a) camera at eye level (b) camera at the ceiling (c) hanging up without bye (d) shouting into the phone
10. 10.📞 Which of these shows poor call manners? (a) hanging up without bye (b) a quiet place for calls (c) “Is this a good time?” (d) saying bye before ending
11. 11.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
12. 12.🔍 Which is the odd one out? (a) saying your name first (b) eating while on a call (c) camera at eye level (d) “Is this a good time?”
13. 13.🔍 Which is the odd one out? (a) camera at eye level (b) “Is this a good time?” (c) muting when not talking (d) loud TV behind you
14. 14.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
15. 15.📞 Which of these shows good call manners? (a) hanging up without bye (b) “Is this a good time?” (c) eating while on a call (d) calling late at night
16. 16.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
17. 17.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
18. 18.📞 Which of these shows poor call manners? (a) saying bye before ending (b) loud TV behind you (c) muting when not talking (d) speaking clearly
19. 19.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
20. 20.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
21. 21.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
22. 22.True or false: “muting when not talking” shows good call manners. (a) True (b) False
23. 23.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
24. 24.📞 Which of these shows good call manners? (a) shouting into the phone (b) loud TV behind you (c) side talk during a call (d) speaking clearly
25. 25.📞 Which of these shows good call manners? (a) loud TV behind you (b) camera at the ceiling (c) shouting into the phone (d) saying your name first
26. 26.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
27. 27.True or false: “speaking clearly” shows good call manners. (a) False (b) True
28. 28.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
29. 29.📞 Which of these shows good call manners? (a) camera at the ceiling (b) shouting into the phone (c) a quiet place for calls (d) loud TV behind you
30. 30.True or false: “hanging up without bye” shows poor call manners. (a) True (b) False
31. 31.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
32. 32.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
33. 33.🔍 Which is the odd one out? (a) saying your name first (b) shouting into the phone (c) speaking clearly (d) a quiet place for calls
34. 34.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
35. 35.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
36. 36.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
37. 37.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
38. 38.📝 Taking a phone message, what must you note? (a) nothing (b) name, number, message (c) only the time (d) your own mood
39. 39.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Sorry, wrong number.” (c) call again and again (d) “Who are you?”
40. 40.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners

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