Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 492 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) camera at the ceiling (b) saying bye before ending (c) camera at eye level (d) speaking clearly
2. 2.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Sorry, wrong number.” (c) “Who are you?” (d) hang up silently
3. 3.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
4. 4.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
5. 5.📝 Taking a phone message, what must you note? (a) your own mood (b) only the time (c) name, number, message (d) nothing
6. 6.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
7. 7.🔍 Which is the odd one out? (a) saying bye before ending (b) camera at eye level (c) speaking clearly (d) shouting into the phone
8. 8.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
9. 9.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “May I take a message?” (c) hang up at once (d) “He’s out. Bye.”
10. 10.📞 Which of these shows poor call manners? (a) speaking clearly (b) saying bye before ending (c) camera at the ceiling (d) a quiet place for calls
11. 11.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
12. 12.🔍 Which is the odd one out? (a) muting when not talking (b) camera at eye level (c) loud TV behind you (d) a quiet place for calls
13. 13.🚑 In India, which number can you call in any emergency? (a) 123 (b) 100000 (c) 999999 (d) 112
14. 14.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
15. 15.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) tell them your school (c) chat for a while (d) say no, tell a parent
16. 16.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
17. 17.True or false: “saying your name first” shows poor call manners. (a) True (b) False
18. 18.📞 Which of these shows good call manners? (a) loud TV behind you (b) shouting into the phone (c) camera at eye level (d) eating while on a call
19. 19.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
20. 20.True or false: “speaking clearly” shows good call manners. (a) False (b) True
21. 21.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
22. 22.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
23. 23.📞 Which of these shows poor call manners? (a) saying bye before ending (b) muting when not talking (c) “Is this a good time?” (d) shouting into the phone
24. 24.True or false: “eating while on a call” shows good call manners. (a) True (b) False
25. 25.True or false: “camera at the ceiling” shows poor call manners. (a) True (b) False
26. 26.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
27. 27.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
28. 28.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
29. 29.📞 Which of these shows good call manners? (a) loud TV behind you (b) hanging up without bye (c) saying bye before ending (d) camera at the ceiling
30. 30.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
31. 31.🔍 Which is the odd one out? (a) muting when not talking (b) camera at eye level (c) side talk during a call (d) “Is this a good time?”
32. 32.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
33. 33.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
34. 34.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) switch off the screen (c) mute your microphone (d) shout over the noise
35. 35.True or false: “camera at the ceiling” shows good call manners. (a) False (b) True
36. 36.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
37. 37.True or false: “saying your name first” shows good call manners. (a) True (b) False
38. 38.📞 Which of these shows poor call manners? (a) muting when not talking (b) speaking clearly (c) side talk during a call (d) a quiet place for calls
39. 39.True or false: “side talk during a call” shows poor call manners. (a) False (b) True
40. 40.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer

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