Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 504 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
2. 2.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
3. 3.📞 Which of these shows poor call manners? (a) loud TV behind you (b) speaking clearly (c) saying your name first (d) “Is this a good time?”
4. 4.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
5. 5.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) call again and again (c) hang up silently (d) “Who are you?”
6. 6.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
7. 7.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
8. 8.🔍 Which is the odd one out? (a) camera at eye level (b) shouting into the phone (c) speaking clearly (d) a quiet place for calls
9. 9.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True
10. 10.🔍 Which is the odd one out? (a) “Is this a good time?” (b) calling late at night (c) muting when not talking (d) saying your name first
11. 11.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) shout over the noise (c) mute your microphone (d) leave the class
12. 12.📞 Which of these shows good call manners? (a) camera at the ceiling (b) hanging up without bye (c) side talk during a call (d) a quiet place for calls
13. 13.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
14. 14.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
15. 15.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) saying bye before ending (c) a quiet place for calls (d) side talk during a call
16. 16.True or false: “eating while on a call” shows good call manners. (a) False (b) True
17. 17.🔍 Which is the odd one out? (a) saying your name first (b) eating while on a call (c) “Is this a good time?” (d) a quiet place for calls
18. 18.📞 Which of these shows good call manners? (a) muting when not talking (b) calling late at night (c) side talk during a call (d) camera at the ceiling
19. 19.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
20. 20.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
21. 21.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) tell them your school (c) tell them the address (d) chat for a while
22. 22.📞 Which of these shows poor call manners? (a) saying bye before ending (b) saying your name first (c) eating while on a call (d) a quiet place for calls
23. 23.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
24. 24.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
25. 25.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
26. 26.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
27. 27.🚑 In India, which number can you call in any emergency? (a) 112 (b) 100000 (c) 123 (d) 999999
28. 28.🔍 Which is the odd one out? (a) “Is this a good time?” (b) muting when not talking (c) hanging up without bye (d) speaking clearly
29. 29.📞 Which of these shows poor call manners? (a) saying your name first (b) camera at eye level (c) a quiet place for calls (d) hanging up without bye
30. 30.🔍 Which is the odd one out? (a) muting when not talking (b) side talk during a call (c) calling late at night (d) loud TV behind you
31. 31.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
32. 32.🔍 Which is the odd one out? (a) eating while on a call (b) side talk during a call (c) camera at eye level (d) loud TV behind you
33. 33.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True
34. 34.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
35. 35.🔍 Which is the odd one out? (a) saying your name first (b) camera at the ceiling (c) shouting into the phone (d) eating while on a call
36. 36.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
37. 37.🔍 Which is the odd one out? (a) loud TV behind you (b) shouting into the phone (c) saying bye before ending (d) hanging up without bye
38. 38.🔍 Which is the odd one out? (a) loud TV behind you (b) eating while on a call (c) speaking clearly (d) shouting into the phone
39. 39.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
40. 40.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners

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