Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 518 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
2. 2.🔍 Which is the odd one out? (a) camera at eye level (b) muting when not talking (c) saying your name first (d) eating while on a call
3. 3.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
4. 4.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
5. 5.🔍 Which is the odd one out? (a) hanging up without bye (b) speaking clearly (c) side talk during a call (d) shouting into the phone
6. 6.📞 Which of these shows poor call manners? (a) saying your name first (b) muting when not talking (c) loud TV behind you (d) “Is this a good time?”
7. 7.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) muting when not talking (c) shouting into the phone (d) a quiet place for calls
8. 8.📞 Which of these shows good call manners? (a) camera at the ceiling (b) calling late at night (c) speaking clearly (d) hanging up without bye
9. 9.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
10. 10.📞 Which of these shows good call manners? (a) camera at the ceiling (b) saying your name first (c) shouting into the phone (d) eating while on a call
11. 11.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
12. 12.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
13. 13.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
14. 14.🔍 Which is the odd one out? (a) “Is this a good time?” (b) hanging up without bye (c) camera at eye level (d) muting when not talking
15. 15.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
16. 16.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
17. 17.🔍 Which is the odd one out? (a) muting when not talking (b) shouting into the phone (c) saying your name first (d) “Is this a good time?”
18. 18.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
19. 19.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 999999 (c) 112 (d) 123
20. 20.📞 Which of these shows poor call manners? (a) camera at the ceiling (b) saying your name first (c) speaking clearly (d) “Is this a good time?”
21. 21.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
22. 22.📝 Taking a phone message, what must you note? (a) your own mood (b) nothing (c) only the time (d) name, number, message
23. 23.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) switch off the screen (c) mute your microphone (d) shout over the noise
24. 24.🔍 Which is the odd one out? (a) speaking clearly (b) saying bye before ending (c) side talk during a call (d) camera at eye level
25. 25.📞 Which of these shows poor call manners? (a) eating while on a call (b) muting when not talking (c) saying bye before ending (d) saying your name first
26. 26.🔍 Which is the odd one out? (a) eating while on a call (b) loud TV behind you (c) side talk during a call (d) muting when not talking
27. 27.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) hang up silently (c) “Who are you?” (d) “Sorry, wrong number.”
28. 28.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
29. 29.True or false: “speaking clearly” shows good call manners. (a) False (b) True
30. 30.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
31. 31.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
32. 32.True or false: “eating while on a call” shows good call manners. (a) False (b) True
33. 33.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
34. 34.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
35. 35.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
36. 36.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
37. 37.📞 Which of these shows poor call manners? (a) hanging up without bye (b) saying your name first (c) muting when not talking (d) “Is this a good time?”
38. 38.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
39. 39.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
40. 40.True or false: “calling late at night” shows good call manners. (a) True (b) False

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