Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 531 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) “Sorry, wrong number.” (c) hang up silently (d) call again and again
2. 2.True or false: ““Is this a good time?”” shows poor call manners. (a) False (b) True
3. 3.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) hang up at once (c) “May I take a message?” (d) “He’s out. Bye.”
4. 4.📝 Taking a phone message, what must you note? (a) only the time (b) your own mood (c) name, number, message (d) nothing
5. 5.📞 Which of these shows poor call manners? (a) calling late at night (b) “Is this a good time?” (c) speaking clearly (d) saying bye before ending
6. 6.🔍 Which is the odd one out? (a) hanging up without bye (b) muting when not talking (c) saying bye before ending (d) “Is this a good time?”
7. 7.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
8. 8.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
9. 9.True or false: “camera at eye level” shows good call manners. (a) True (b) False
10. 10.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
11. 11.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
12. 12.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
13. 13.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
14. 14.🔍 Which is the odd one out? (a) calling late at night (b) hanging up without bye (c) “Is this a good time?” (d) eating while on a call
15. 15.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
16. 16.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 123 (c) 999999 (d) 112
17. 17.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
18. 18.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
19. 19.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
20. 20.📞 Which of these shows good call manners? (a) calling late at night (b) loud TV behind you (c) shouting into the phone (d) a quiet place for calls
21. 21.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) switch off the screen (c) leave the class (d) shout over the noise
22. 22.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
23. 23.🔍 Which is the odd one out? (a) saying your name first (b) camera at eye level (c) eating while on a call (d) a quiet place for calls
24. 24.True or false: “side talk during a call” shows poor call manners. (a) True (b) False
25. 25.🔍 Which is the odd one out? (a) saying your name first (b) muting when not talking (c) speaking clearly (d) side talk during a call
26. 26.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
27. 27.📞 Which of these shows poor call manners? (a) camera at eye level (b) saying bye before ending (c) shouting into the phone (d) a quiet place for calls
28. 28.📞 Which of these shows good call manners? (a) side talk during a call (b) shouting into the phone (c) “Is this a good time?” (d) loud TV behind you
29. 29.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
30. 30.🔍 Which is the odd one out? (a) speaking clearly (b) camera at the ceiling (c) muting when not talking (d) “Is this a good time?”
31. 31.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
32. 32.📞 Which of these shows good call manners? (a) shouting into the phone (b) loud TV behind you (c) muting when not talking (d) eating while on a call
33. 33.🔍 Which is the odd one out? (a) muting when not talking (b) shouting into the phone (c) saying bye before ending (d) camera at eye level
34. 34.🔍 Which is the odd one out? (a) a quiet place for calls (b) saying bye before ending (c) loud TV behind you (d) camera at eye level
35. 35.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
36. 36.True or false: “saying your name first” shows good call manners. (a) False (b) True
37. 37.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
38. 38.True or false: “camera at the ceiling” shows good call manners. (a) False (b) True
39. 39.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
40. 40.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False

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