Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 545 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) chat for a while (c) say no, tell a parent (d) tell them your school
2. 2.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
3. 3.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 112 (c) 123 (d) 999999
4. 4.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
5. 5.🔍 Which is the odd one out? (a) camera at eye level (b) “Is this a good time?” (c) eating while on a call (d) saying bye before ending
6. 6.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
7. 7.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
8. 8.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) leave the class (c) mute your microphone (d) switch off the screen
9. 9.🔍 Which is the odd one out? (a) hanging up without bye (b) saying your name first (c) a quiet place for calls (d) speaking clearly
10. 10.True or false: “calling late at night” shows good call manners. (a) False (b) True
11. 11.📞 Which of these shows good call manners? (a) camera at the ceiling (b) side talk during a call (c) calling late at night (d) saying bye before ending
12. 12.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
13. 13.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
14. 14.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) saying your name first (c) speaking clearly (d) shouting into the phone
15. 15.🔍 Which is the odd one out? (a) camera at eye level (b) speaking clearly (c) shouting into the phone (d) muting when not talking
16. 16.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) “Who are you?” (c) call again and again (d) hang up silently
17. 17.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
18. 18.🔍 Which is the odd one out? (a) speaking clearly (b) loud TV behind you (c) camera at eye level (d) saying bye before ending
19. 19.📞 Which of these shows good call manners? (a) hanging up without bye (b) muting when not talking (c) shouting into the phone (d) eating while on a call
20. 20.📞 Which of these shows poor call manners? (a) saying your name first (b) muting when not talking (c) “Is this a good time?” (d) eating while on a call
21. 21.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
22. 22.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
23. 23.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
24. 24.True or false: “saying your name first” shows good call manners. (a) False (b) True
25. 25.📝 Taking a phone message, what must you note? (a) nothing (b) your own mood (c) only the time (d) name, number, message
26. 26.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
27. 27.📞 Which of these shows poor call manners? (a) saying your name first (b) camera at eye level (c) a quiet place for calls (d) camera at the ceiling
28. 28.True or false: “eating while on a call” shows poor call manners. (a) False (b) True
29. 29.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
30. 30.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
31. 31.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
32. 32.🔍 Which is the odd one out? (a) camera at eye level (b) side talk during a call (c) saying bye before ending (d) a quiet place for calls
33. 33.🔍 Which is the odd one out? (a) saying your name first (b) calling late at night (c) saying bye before ending (d) “Is this a good time?”
34. 34.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
35. 35.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
36. 36.📞 Which of these shows poor call manners? (a) saying your name first (b) speaking clearly (c) muting when not talking (d) hanging up without bye
37. 37.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
38. 38.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
39. 39.🔍 Which is the odd one out? (a) shouting into the phone (b) eating while on a call (c) loud TV behind you (d) speaking clearly
40. 40.📞 Which of these shows good call manners? (a) side talk during a call (b) shouting into the phone (c) eating while on a call (d) a quiet place for calls

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