Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 577 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows poor call manners? (a) camera at eye level (b) saying bye before ending (c) hanging up without bye (d) speaking clearly
2. 2.📞 Which of these shows good call manners? (a) side talk during a call (b) eating while on a call (c) a quiet place for calls (d) loud TV behind you
3. 3.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
4. 4.🔍 Which is the odd one out? (a) side talk during a call (b) “Is this a good time?” (c) shouting into the phone (d) hanging up without bye
5. 5.True or false: “side talk during a call” shows poor call manners. (a) True (b) False
6. 6.True or false: “saying your name first” shows good call manners. (a) False (b) True
7. 7.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
8. 8.📝 Taking a phone message, what must you note? (a) nothing (b) only the time (c) your own mood (d) name, number, message
9. 9.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Who are you?” (c) call again and again (d) “Sorry, wrong number.”
10. 10.🔍 Which is the odd one out? (a) saying your name first (b) camera at eye level (c) a quiet place for calls (d) calling late at night
11. 11.🔍 Which is the odd one out? (a) “Is this a good time?” (b) saying your name first (c) speaking clearly (d) loud TV behind you
12. 12.🔍 Which is the odd one out? (a) saying your name first (b) speaking clearly (c) hanging up without bye (d) saying bye before ending
13. 13.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) tell them the address (c) tell them your school (d) chat for a while
14. 14.True or false: “loud TV behind you” shows poor call manners. (a) True (b) False
15. 15.📞 Which of these shows good call manners? (a) shouting into the phone (b) side talk during a call (c) eating while on a call (d) saying your name first
16. 16.🔍 Which is the odd one out? (a) a quiet place for calls (b) loud TV behind you (c) camera at the ceiling (d) shouting into the phone
17. 17.🚑 In India, which number can you call in any emergency? (a) 112 (b) 123 (c) 999999 (d) 100000
18. 18.📞 Which of these shows good call manners? (a) shouting into the phone (b) saying bye before ending (c) loud TV behind you (d) hanging up without bye
19. 19.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
20. 20.True or false: “eating while on a call” shows good call manners. (a) True (b) False
21. 21.🔍 Which is the odd one out? (a) a quiet place for calls (b) speaking clearly (c) “Is this a good time?” (d) eating while on a call
22. 22.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
23. 23.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “May I take a message?” (c) hang up at once (d) “He’s out. Bye.”
24. 24.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
25. 25.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
26. 26.🔍 Which is the odd one out? (a) saying your name first (b) calling late at night (c) side talk during a call (d) camera at the ceiling
27. 27.📞 Which of these shows good call manners? (a) shouting into the phone (b) camera at the ceiling (c) calling late at night (d) muting when not talking
28. 28.🔍 Which is the odd one out? (a) speaking clearly (b) “Is this a good time?” (c) camera at eye level (d) side talk during a call
29. 29.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
30. 30.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
31. 31.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
32. 32.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
33. 33.🔍 Which is the odd one out? (a) saying your name first (b) a quiet place for calls (c) shouting into the phone (d) speaking clearly
34. 34.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
35. 35.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
36. 36.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
37. 37.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
38. 38.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
39. 39.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
40. 40.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners

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