Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 587 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📝 Taking a phone message, what must you note? (a) name, number, message (b) your own mood (c) nothing (d) only the time
2. 2.🔍 Which is the odd one out? (a) camera at eye level (b) saying your name first (c) hanging up without bye (d) saying bye before ending
3. 3.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
4. 4.🔍 Which is the odd one out? (a) side talk during a call (b) muting when not talking (c) speaking clearly (d) saying your name first
5. 5.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
6. 6.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) muting when not talking (c) calling late at night (d) camera at eye level
7. 7.📞 Which of these shows good call manners? (a) camera at the ceiling (b) speaking clearly (c) eating while on a call (d) calling late at night
8. 8.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
9. 9.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
10. 10.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
11. 11.📞 Which of these shows poor call manners? (a) camera at eye level (b) muting when not talking (c) side talk during a call (d) speaking clearly
12. 12.🔍 Which is the odd one out? (a) side talk during a call (b) camera at the ceiling (c) calling late at night (d) muting when not talking
13. 13.📞 Which of these shows good call manners? (a) eating while on a call (b) camera at the ceiling (c) “Is this a good time?” (d) loud TV behind you
14. 14.🔍 Which is the odd one out? (a) hanging up without bye (b) shouting into the phone (c) saying bye before ending (d) eating while on a call
15. 15.🔍 Which is the odd one out? (a) saying your name first (b) eating while on a call (c) muting when not talking (d) camera at eye level
16. 16.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) “Who cares?” (c) “May I take a message?” (d) hang up at once
17. 17.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
18. 18.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
19. 19.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
20. 20.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
21. 21.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
22. 22.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
23. 23.🔍 Which is the odd one out? (a) side talk during a call (b) shouting into the phone (c) loud TV behind you (d) speaking clearly
24. 24.True or false: “saying bye before ending” shows poor call manners. (a) False (b) True
25. 25.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) hang up silently (c) “Sorry, wrong number.” (d) “Who are you?”
26. 26.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
27. 27.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
28. 28.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
29. 29.True or false: “loud TV behind you” shows poor call manners. (a) True (b) False
30. 30.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
31. 31.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
32. 32.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) saying your name first (c) camera at the ceiling (d) muting when not talking
33. 33.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 112 (c) 999999 (d) 123
34. 34.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
35. 35.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
36. 36.🔍 Which is the odd one out? (a) saying your name first (b) loud TV behind you (c) side talk during a call (d) hanging up without bye
37. 37.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
38. 38.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
39. 39.🔍 Which is the odd one out? (a) camera at the ceiling (b) calling late at night (c) a quiet place for calls (d) side talk during a call
40. 40.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) saying bye before ending (c) loud TV behind you (d) a quiet place for calls

Free communication skills lessons, practice and worksheets at talentjr.in/communication-skills-for-students