Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 633 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
2. 2.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) say no, tell a parent (c) tell them your school (d) chat for a while
3. 3.🔍 Which is the odd one out? (a) loud TV behind you (b) calling late at night (c) camera at eye level (d) eating while on a call
4. 4.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
5. 5.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
6. 6.True or false: “speaking clearly” shows good call manners. (a) False (b) True
7. 7.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
8. 8.🔍 Which is the odd one out? (a) speaking clearly (b) hanging up without bye (c) saying your name first (d) camera at eye level
9. 9.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
10. 10.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
11. 11.🔍 Which is the odd one out? (a) saying your name first (b) camera at eye level (c) “Is this a good time?” (d) side talk during a call
12. 12.📞 Which of these shows poor call manners? (a) muting when not talking (b) “Is this a good time?” (c) speaking clearly (d) calling late at night
13. 13.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
14. 14.📞 Which of these shows poor call manners? (a) saying your name first (b) speaking clearly (c) eating while on a call (d) saying bye before ending
15. 15.🔍 Which is the odd one out? (a) “Is this a good time?” (b) loud TV behind you (c) a quiet place for calls (d) saying bye before ending
16. 16.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
17. 17.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
18. 18.🔍 Which is the odd one out? (a) hanging up without bye (b) loud TV behind you (c) shouting into the phone (d) saying bye before ending
19. 19.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
20. 20.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
21. 21.🔍 Which is the odd one out? (a) camera at the ceiling (b) calling late at night (c) speaking clearly (d) shouting into the phone
22. 22.📞 Which of these shows good call manners? (a) camera at the ceiling (b) saying your name first (c) shouting into the phone (d) calling late at night
23. 23.True or false: “saying your name first” shows poor call manners. (a) True (b) False
24. 24.🔍 Which is the odd one out? (a) muting when not talking (b) saying bye before ending (c) “Is this a good time?” (d) shouting into the phone
25. 25.🔍 Which is the odd one out? (a) speaking clearly (b) camera at eye level (c) “Is this a good time?” (d) eating while on a call
26. 26.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
27. 27.📞 Which of these shows poor call manners? (a) saying your name first (b) “Is this a good time?” (c) speaking clearly (d) shouting into the phone
28. 28.True or false: “saying your name first” shows good call manners. (a) True (b) False
29. 29.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
30. 30.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
31. 31.🔍 Which is the odd one out? (a) side talk during a call (b) hanging up without bye (c) shouting into the phone (d) saying your name first
32. 32.True or false: “shouting into the phone” shows poor call manners. (a) True (b) False
33. 33.🔍 Which is the odd one out? (a) eating while on a call (b) side talk during a call (c) hanging up without bye (d) “Is this a good time?”
34. 34.🚑 In India, which number can you call in any emergency? (a) 123 (b) 100000 (c) 999999 (d) 112
35. 35.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) hang up silently (c) call again and again (d) “Who are you?”
36. 36.📞 Which of these shows poor call manners? (a) saying bye before ending (b) saying your name first (c) loud TV behind you (d) “Is this a good time?”
37. 37.📞 Which of these shows good call manners? (a) camera at the ceiling (b) a quiet place for calls (c) hanging up without bye (d) side talk during a call
38. 38.🔍 Which is the odd one out? (a) camera at the ceiling (b) eating while on a call (c) hanging up without bye (d) a quiet place for calls
39. 39.📞 Which of these shows poor call manners? (a) camera at the ceiling (b) “Is this a good time?” (c) a quiet place for calls (d) speaking clearly
40. 40.🔍 Which is the odd one out? (a) hanging up without bye (b) eating while on a call (c) camera at the ceiling (d) muting when not talking

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