Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 636 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) calling late at night (b) speaking clearly (c) hanging up without bye (d) side talk during a call
2. 2.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
3. 3.📞 Which of these shows poor call manners? (a) muting when not talking (b) saying your name first (c) calling late at night (d) “Is this a good time?”
4. 4.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
5. 5.🔍 Which is the odd one out? (a) side talk during a call (b) hanging up without bye (c) camera at eye level (d) calling late at night
6. 6.True or false: “side talk during a call” shows good call manners. (a) True (b) False
7. 7.📞 Which of these shows good call manners? (a) shouting into the phone (b) saying bye before ending (c) hanging up without bye (d) loud TV behind you
8. 8.📝 Taking a phone message, what must you note? (a) nothing (b) only the time (c) your own mood (d) name, number, message
9. 9.📞 Which of these shows good call manners? (a) shouting into the phone (b) a quiet place for calls (c) eating while on a call (d) calling late at night
10. 10.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
11. 11.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
12. 12.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
13. 13.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
14. 14.🔍 Which is the odd one out? (a) camera at eye level (b) a quiet place for calls (c) muting when not talking (d) camera at the ceiling
15. 15.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 100000 (c) 112 (d) 123
16. 16.📞 Which of these shows poor call manners? (a) camera at eye level (b) saying your name first (c) loud TV behind you (d) a quiet place for calls
17. 17.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
18. 18.📞 Which of these shows poor call manners? (a) side talk during a call (b) saying bye before ending (c) a quiet place for calls (d) speaking clearly
19. 19.True or false: “eating while on a call” shows good call manners. (a) False (b) True
20. 20.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
21. 21.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) leave the class (c) mute your microphone (d) switch off the screen
22. 22.📞 Which of these shows poor call manners? (a) saying bye before ending (b) “Is this a good time?” (c) camera at the ceiling (d) a quiet place for calls
23. 23.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
24. 24.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) hang up at once (c) “Who cares?” (d) “May I take a message?”
25. 25.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) chat for a while (c) tell them your school (d) tell them the address
26. 26.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
27. 27.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) “Who are you?” (c) hang up silently (d) call again and again
28. 28.🔍 Which is the odd one out? (a) loud TV behind you (b) a quiet place for calls (c) saying your name first (d) saying bye before ending
29. 29.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
30. 30.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
31. 31.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
32. 32.True or false: “camera at eye level” shows good call manners. (a) False (b) True
33. 33.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
34. 34.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
35. 35.True or false: “shouting into the phone” shows poor call manners. (a) True (b) False
36. 36.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
37. 37.🔍 Which is the odd one out? (a) a quiet place for calls (b) camera at eye level (c) eating while on a call (d) “Is this a good time?”
38. 38.🔍 Which is the odd one out? (a) eating while on a call (b) a quiet place for calls (c) shouting into the phone (d) calling late at night
39. 39.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
40. 40.📞 Which of these shows good call manners? (a) “Is this a good time?” (b) calling late at night (c) eating while on a call (d) loud TV behind you

Free communication skills lessons, practice and worksheets at talentjr.in/communication-skills-for-students