Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 662 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows good call manners? (a) calling late at night (b) camera at the ceiling (c) saying your name first (d) hanging up without bye
2. 2.🔍 Which is the odd one out? (a) calling late at night (b) “Is this a good time?” (c) hanging up without bye (d) loud TV behind you
3. 3.🔍 Which is the odd one out? (a) camera at the ceiling (b) a quiet place for calls (c) eating while on a call (d) shouting into the phone
4. 4.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) mute your microphone (c) shout over the noise (d) leave the class
5. 5.📞 Which of these shows poor call manners? (a) loud TV behind you (b) a quiet place for calls (c) speaking clearly (d) saying your name first
6. 6.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
7. 7.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
8. 8.🚑 In India, which number can you call in any emergency? (a) 123 (b) 999999 (c) 100000 (d) 112
9. 9.📞 Which of these shows good call manners? (a) calling late at night (b) eating while on a call (c) a quiet place for calls (d) camera at the ceiling
10. 10.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
11. 11.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
12. 12.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
13. 13.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
14. 14.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
15. 15.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
16. 16.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) “He’s out. Bye.” (c) “Who cares?” (d) hang up at once
17. 17.📞 Which of these shows poor call manners? (a) saying your name first (b) “Is this a good time?” (c) saying bye before ending (d) hanging up without bye
18. 18.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) camera at eye level (c) eating while on a call (d) saying your name first
19. 19.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
20. 20.🔍 Which is the odd one out? (a) side talk during a call (b) shouting into the phone (c) camera at eye level (d) calling late at night
21. 21.True or false: “eating while on a call” shows poor call manners. (a) False (b) True
22. 22.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
23. 23.True or false: “camera at eye level” shows good call manners. (a) False (b) True
24. 24.True or false: “muting when not talking” shows good call manners. (a) False (b) True
25. 25.True or false: “calling late at night” shows poor call manners. (a) False (b) True
26. 26.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
27. 27.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
28. 28.📞 Which of these shows good call manners? (a) loud TV behind you (b) eating while on a call (c) calling late at night (d) muting when not talking
29. 29.True or false: “side talk during a call” shows poor call manners. (a) True (b) False
30. 30.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
31. 31.📞 Which of these shows good call manners? (a) hanging up without bye (b) camera at the ceiling (c) side talk during a call (d) “Is this a good time?”
32. 32.True or false: “saying your name first” shows poor call manners. (a) False (b) True
33. 33.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) tell them your school (c) say no, tell a parent (d) chat for a while
34. 34.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
35. 35.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
36. 36.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) hang up silently (c) “Sorry, wrong number.” (d) “Who are you?”
37. 37.🔍 Which is the odd one out? (a) loud TV behind you (b) hanging up without bye (c) saying your name first (d) camera at the ceiling
38. 38.True or false: “camera at eye level” shows poor call manners. (a) True (b) False
39. 39.📞 Which of these shows good call manners? (a) shouting into the phone (b) camera at eye level (c) eating while on a call (d) hanging up without bye
40. 40.🔍 Which is the odd one out? (a) hanging up without bye (b) calling late at night (c) loud TV behind you (d) speaking clearly

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