Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 665 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “loud TV behind you” shows poor call manners. (a) True (b) False
2. 2.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
3. 3.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) “Who cares?” (c) “He’s out. Bye.” (d) hang up at once
4. 4.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 112 (c) 100000 (d) 123
5. 5.📞 Which of these shows good call manners? (a) shouting into the phone (b) eating while on a call (c) camera at the ceiling (d) camera at eye level
6. 6.True or false: “eating while on a call” shows good call manners. (a) True (b) False
7. 7.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
8. 8.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
9. 9.🔍 Which is the odd one out? (a) eating while on a call (b) hanging up without bye (c) muting when not talking (d) side talk during a call
10. 10.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
11. 11.📞 Which of these shows poor call manners? (a) muting when not talking (b) hanging up without bye (c) saying your name first (d) saying bye before ending
12. 12.True or false: “hanging up without bye” shows poor call manners. (a) True (b) False
13. 13.🔍 Which is the odd one out? (a) saying bye before ending (b) side talk during a call (c) speaking clearly (d) muting when not talking
14. 14.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
15. 15.📞 Which of these shows poor call manners? (a) speaking clearly (b) camera at the ceiling (c) camera at eye level (d) “Is this a good time?”
16. 16.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
17. 17.🔍 Which is the odd one out? (a) eating while on a call (b) “Is this a good time?” (c) a quiet place for calls (d) speaking clearly
18. 18.True or false: “eating while on a call” shows poor call manners. (a) True (b) False
19. 19.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
20. 20.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
21. 21.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
22. 22.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
23. 23.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
24. 24.True or false: “calling late at night” shows good call manners. (a) False (b) True
25. 25.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
26. 26.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
27. 27.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
28. 28.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
29. 29.🔍 Which is the odd one out? (a) hanging up without bye (b) “Is this a good time?” (c) saying bye before ending (d) a quiet place for calls
30. 30.🔍 Which is the odd one out? (a) camera at the ceiling (b) a quiet place for calls (c) hanging up without bye (d) shouting into the phone
31. 31.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
32. 32.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) leave the class (c) shout over the noise (d) mute your microphone
33. 33.🔍 Which is the odd one out? (a) saying bye before ending (b) side talk during a call (c) camera at the ceiling (d) loud TV behind you
34. 34.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
35. 35.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) say no, tell a parent (c) tell them your school (d) chat for a while
36. 36.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) muting when not talking (c) saying your name first (d) eating while on a call
37. 37.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
38. 38.True or false: “saying your name first” shows good call manners. (a) False (b) True
39. 39.📝 Taking a phone message, what must you note? (a) nothing (b) name, number, message (c) only the time (d) your own mood
40. 40.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners

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