Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 680 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
2. 2.📞 Which of these shows good call manners? (a) calling late at night (b) loud TV behind you (c) side talk during a call (d) a quiet place for calls
3. 3.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
4. 4.🔍 Which is the odd one out? (a) calling late at night (b) “Is this a good time?” (c) side talk during a call (d) hanging up without bye
5. 5.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
6. 6.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
7. 7.True or false: “shouting into the phone” shows good call manners. (a) False (b) True
8. 8.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
9. 9.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
10. 10.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
11. 11.True or false: “muting when not talking” shows good call manners. (a) False (b) True
12. 12.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) “Who cares?” (c) “He’s out. Bye.” (d) hang up at once
13. 13.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
14. 14.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 100000 (c) 123 (d) 112
15. 15.🔍 Which is the odd one out? (a) saying bye before ending (b) speaking clearly (c) saying your name first (d) side talk during a call
16. 16.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
17. 17.🔍 Which is the odd one out? (a) a quiet place for calls (b) saying bye before ending (c) speaking clearly (d) shouting into the phone
18. 18.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) leave the class (c) shout over the noise (d) mute your microphone
19. 19.🔍 Which is the odd one out? (a) saying your name first (b) speaking clearly (c) camera at eye level (d) camera at the ceiling
20. 20.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them the address (c) tell them your school (d) say no, tell a parent
21. 21.🔍 Which is the odd one out? (a) muting when not talking (b) shouting into the phone (c) loud TV behind you (d) camera at the ceiling
22. 22.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
23. 23.📝 Taking a phone message, what must you note? (a) your own mood (b) nothing (c) name, number, message (d) only the time
24. 24.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
25. 25.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) call again and again (c) “Sorry, wrong number.” (d) hang up silently
26. 26.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
27. 27.🔍 Which is the odd one out? (a) “Is this a good time?” (b) saying bye before ending (c) hanging up without bye (d) speaking clearly
28. 28.🔍 Which is the odd one out? (a) calling late at night (b) saying bye before ending (c) shouting into the phone (d) hanging up without bye
29. 29.📞 Which of these shows good call manners? (a) camera at the ceiling (b) eating while on a call (c) shouting into the phone (d) camera at eye level
30. 30.True or false: “side talk during a call” shows poor call manners. (a) False (b) True
31. 31.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
32. 32.True or false: “speaking clearly” shows good call manners. (a) False (b) True
33. 33.📞 Which of these shows poor call manners? (a) saying bye before ending (b) shouting into the phone (c) camera at eye level (d) muting when not talking
34. 34.🔍 Which is the odd one out? (a) hanging up without bye (b) camera at the ceiling (c) camera at eye level (d) calling late at night
35. 35.📞 Which of these shows good call manners? (a) eating while on a call (b) hanging up without bye (c) “Is this a good time?” (d) shouting into the phone
36. 36.🔍 Which is the odd one out? (a) muting when not talking (b) saying your name first (c) eating while on a call (d) speaking clearly
37. 37.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
38. 38.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
39. 39.🔍 Which is the odd one out? (a) calling late at night (b) saying your name first (c) “Is this a good time?” (d) a quiet place for calls
40. 40.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners

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