Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 701 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
2. 2.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
3. 3.📝 Taking a phone message, what must you note? (a) your own mood (b) name, number, message (c) only the time (d) nothing
4. 4.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
5. 5.📞 Which of these shows good call manners? (a) side talk during a call (b) a quiet place for calls (c) camera at the ceiling (d) shouting into the phone
6. 6.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “May I take a message?” (c) “He’s out. Bye.” (d) hang up at once
7. 7.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
8. 8.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
9. 9.🔍 Which is the odd one out? (a) speaking clearly (b) camera at eye level (c) shouting into the phone (d) saying your name first
10. 10.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
11. 11.True or false: ““Is this a good time?”” shows poor call manners. (a) False (b) True
12. 12.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
13. 13.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
14. 14.📞 Which of these shows good call manners? (a) side talk during a call (b) “Is this a good time?” (c) hanging up without bye (d) camera at the ceiling
15. 15.🚑 In India, which number can you call in any emergency? (a) 123 (b) 100000 (c) 112 (d) 999999
16. 16.True or false: “saying your name first” shows good call manners. (a) False (b) True
17. 17.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) say no, tell a parent (c) tell them the address (d) tell them your school
18. 18.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
19. 19.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
20. 20.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
21. 21.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) mute your microphone (c) leave the class (d) shout over the noise
22. 22.🔍 Which is the odd one out? (a) saying bye before ending (b) side talk during a call (c) “Is this a good time?” (d) a quiet place for calls
23. 23.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
24. 24.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
25. 25.🔍 Which is the odd one out? (a) camera at the ceiling (b) muting when not talking (c) camera at eye level (d) saying your name first
26. 26.🔍 Which is the odd one out? (a) hanging up without bye (b) side talk during a call (c) camera at eye level (d) calling late at night
27. 27.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
28. 28.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
29. 29.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
30. 30.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
31. 31.📞 Which of these shows poor call manners? (a) loud TV behind you (b) a quiet place for calls (c) speaking clearly (d) saying bye before ending
32. 32.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
33. 33.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
34. 34.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
35. 35.📞 Which of these shows poor call manners? (a) speaking clearly (b) muting when not talking (c) saying your name first (d) side talk during a call
36. 36.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
37. 37.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
38. 38.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
39. 39.True or false: “speaking clearly” shows good call manners. (a) False (b) True
40. 40.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person

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