Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 755 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
2. 2.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
3. 3.True or false: “side talk during a call” shows poor call manners. (a) True (b) False
4. 4.True or false: “calling late at night” shows poor call manners. (a) False (b) True
5. 5.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
6. 6.🔍 Which is the odd one out? (a) camera at the ceiling (b) speaking clearly (c) a quiet place for calls (d) muting when not talking
7. 7.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
8. 8.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) hang up silently (c) call again and again (d) “Sorry, wrong number.”
9. 9.🔍 Which is the odd one out? (a) saying your name first (b) hanging up without bye (c) loud TV behind you (d) eating while on a call
10. 10.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
11. 11.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
12. 12.📞 Which of these shows poor call manners? (a) camera at eye level (b) muting when not talking (c) hanging up without bye (d) saying your name first
13. 13.📝 Taking a phone message, what must you note? (a) your own mood (b) only the time (c) nothing (d) name, number, message
14. 14.📞 Which of these shows good call manners? (a) eating while on a call (b) saying your name first (c) camera at the ceiling (d) calling late at night
15. 15.🔍 Which is the odd one out? (a) muting when not talking (b) calling late at night (c) camera at eye level (d) saying your name first
16. 16.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “May I take a message?” (c) “Who cares?” (d) “He’s out. Bye.”
17. 17.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
18. 18.🔍 Which is the odd one out? (a) saying bye before ending (b) calling late at night (c) eating while on a call (d) hanging up without bye
19. 19.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) say no, tell a parent (c) tell them your school (d) tell them the address
20. 20.🔍 Which is the odd one out? (a) speaking clearly (b) “Is this a good time?” (c) eating while on a call (d) muting when not talking
21. 21.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
22. 22.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
23. 23.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
24. 24.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
25. 25.🔍 Which is the odd one out? (a) muting when not talking (b) “Is this a good time?” (c) saying bye before ending (d) loud TV behind you
26. 26.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
27. 27.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
28. 28.True or false: “side talk during a call” shows good call manners. (a) False (b) True
29. 29.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
30. 30.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) shout over the noise (c) switch off the screen (d) mute your microphone
31. 31.🔍 Which is the odd one out? (a) speaking clearly (b) shouting into the phone (c) a quiet place for calls (d) saying bye before ending
32. 32.🔍 Which is the odd one out? (a) saying your name first (b) side talk during a call (c) saying bye before ending (d) camera at eye level
33. 33.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
34. 34.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
35. 35.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
36. 36.📞 Which of these shows good call manners? (a) camera at the ceiling (b) shouting into the phone (c) speaking clearly (d) eating while on a call
37. 37.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
38. 38.📞 Which of these shows poor call manners? (a) muting when not talking (b) calling late at night (c) saying your name first (d) speaking clearly
39. 39.📞 Which of these shows poor call manners? (a) camera at eye level (b) camera at the ceiling (c) a quiet place for calls (d) “Is this a good time?”
40. 40.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners

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