Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 763 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
2. 2.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
3. 3.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
4. 4.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
5. 5.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
6. 6.📞 Which of these shows good call manners? (a) shouting into the phone (b) eating while on a call (c) saying bye before ending (d) loud TV behind you
7. 7.📞 Which of these shows good call manners? (a) eating while on a call (b) calling late at night (c) camera at the ceiling (d) saying your name first
8. 8.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
9. 9.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
10. 10.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “He’s out. Bye.” (c) hang up at once (d) “May I take a message?”
11. 11.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
12. 12.True or false: “saying your name first” shows poor call manners. (a) True (b) False
13. 13.True or false: “calling late at night” shows poor call manners. (a) False (b) True
14. 14.🔍 Which is the odd one out? (a) “Is this a good time?” (b) side talk during a call (c) a quiet place for calls (d) muting when not talking
15. 15.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
16. 16.📞 Which of these shows poor call manners? (a) camera at eye level (b) camera at the ceiling (c) a quiet place for calls (d) speaking clearly
17. 17.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) mute your microphone (c) leave the class (d) shout over the noise
18. 18.🔍 Which is the odd one out? (a) calling late at night (b) speaking clearly (c) a quiet place for calls (d) muting when not talking
19. 19.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) muting when not talking (c) hanging up without bye (d) saying your name first
20. 20.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
21. 21.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
22. 22.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
23. 23.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
24. 24.📞 Which of these shows good call manners? (a) side talk during a call (b) camera at eye level (c) shouting into the phone (d) eating while on a call
25. 25.📞 Which of these shows good call manners? (a) side talk during a call (b) muting when not talking (c) eating while on a call (d) shouting into the phone
26. 26.🔍 Which is the odd one out? (a) muting when not talking (b) “Is this a good time?” (c) camera at the ceiling (d) saying bye before ending
27. 27.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) eating while on a call (c) saying bye before ending (d) speaking clearly
28. 28.📞 Which of these shows good call manners? (a) shouting into the phone (b) hanging up without bye (c) “Is this a good time?” (d) side talk during a call
29. 29.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
30. 30.🔍 Which is the odd one out? (a) calling late at night (b) hanging up without bye (c) a quiet place for calls (d) camera at the ceiling
31. 31.True or false: ““Is this a good time?”” shows poor call manners. (a) False (b) True
32. 32.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
33. 33.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
34. 34.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
35. 35.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
36. 36.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
37. 37.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
38. 38.True or false: “speaking clearly” shows good call manners. (a) False (b) True
39. 39.🔍 Which is the odd one out? (a) calling late at night (b) “Is this a good time?” (c) loud TV behind you (d) side talk during a call
40. 40.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called

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