Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 791 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) a quiet place for calls (b) muting when not talking (c) camera at the ceiling (d) “Is this a good time?”
2. 2.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
3. 3.True or false: “calling late at night” shows good call manners. (a) False (b) True
4. 4.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them the address (c) say no, tell a parent (d) tell them your school
5. 5.🔍 Which is the odd one out? (a) camera at the ceiling (b) eating while on a call (c) speaking clearly (d) shouting into the phone
6. 6.🔍 Which is the odd one out? (a) shouting into the phone (b) a quiet place for calls (c) “Is this a good time?” (d) speaking clearly
7. 7.True or false: “side talk during a call” shows good call manners. (a) False (b) True
8. 8.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
9. 9.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 112 (c) 123 (d) 100000
10. 10.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) “Who are you?” (c) call again and again (d) hang up silently
11. 11.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
12. 12.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
13. 13.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
14. 14.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
15. 15.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
16. 16.📞 Which of these shows poor call manners? (a) eating while on a call (b) “Is this a good time?” (c) muting when not talking (d) camera at eye level
17. 17.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
18. 18.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) saying your name first (c) side talk during a call (d) muting when not talking
19. 19.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) mute your microphone (c) leave the class (d) switch off the screen
20. 20.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
21. 21.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
22. 22.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
23. 23.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
24. 24.📞 Which of these shows good call manners? (a) shouting into the phone (b) loud TV behind you (c) “Is this a good time?” (d) hanging up without bye
25. 25.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) calling late at night (c) camera at eye level (d) a quiet place for calls
26. 26.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
27. 27.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
28. 28.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
29. 29.📝 Taking a phone message, what must you note? (a) only the time (b) your own mood (c) nothing (d) name, number, message
30. 30.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
31. 31.True or false: “saying your name first” shows good call manners. (a) False (b) True
32. 32.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
33. 33.🔍 Which is the odd one out? (a) muting when not talking (b) “Is this a good time?” (c) loud TV behind you (d) saying bye before ending
34. 34.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
35. 35.📞 Which of these shows good call manners? (a) camera at eye level (b) shouting into the phone (c) loud TV behind you (d) side talk during a call
36. 36.📞 Which of these shows good call manners? (a) saying bye before ending (b) shouting into the phone (c) eating while on a call (d) calling late at night
37. 37.📞 Which of these shows poor call manners? (a) speaking clearly (b) camera at eye level (c) muting when not talking (d) hanging up without bye
38. 38.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True
39. 39.🔍 Which is the odd one out? (a) camera at eye level (b) hanging up without bye (c) calling late at night (d) shouting into the phone
40. 40.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are

Free communication skills lessons, practice and worksheets at talentjr.in/communication-skills-for-students