Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 853 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) tell them the address (c) chat for a while (d) say no, tell a parent
2. 2.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Sorry, wrong number.” (c) call again and again (d) “Who are you?”
3. 3.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
4. 4.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
5. 5.📝 Taking a phone message, what must you note? (a) name, number, message (b) nothing (c) your own mood (d) only the time
6. 6.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
7. 7.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) hanging up without bye (c) speaking clearly (d) a quiet place for calls
8. 8.📞 Which of these shows poor call manners? (a) muting when not talking (b) camera at the ceiling (c) camera at eye level (d) speaking clearly
9. 9.🔍 Which is the odd one out? (a) “Is this a good time?” (b) speaking clearly (c) saying bye before ending (d) calling late at night
10. 10.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
11. 11.🔍 Which is the odd one out? (a) camera at the ceiling (b) side talk during a call (c) calling late at night (d) muting when not talking
12. 12.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
13. 13.🔍 Which is the odd one out? (a) eating while on a call (b) loud TV behind you (c) shouting into the phone (d) speaking clearly
14. 14.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
15. 15.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
16. 16.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True
17. 17.🔍 Which is the odd one out? (a) saying bye before ending (b) camera at the ceiling (c) calling late at night (d) side talk during a call
18. 18.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
19. 19.True or false: “muting when not talking” shows good call manners. (a) False (b) True
20. 20.🔍 Which is the odd one out? (a) loud TV behind you (b) saying bye before ending (c) speaking clearly (d) “Is this a good time?”
21. 21.🔍 Which is the odd one out? (a) camera at eye level (b) shouting into the phone (c) eating while on a call (d) calling late at night
22. 22.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
23. 23.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
24. 24.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
25. 25.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
26. 26.📞 Which of these shows good call manners? (a) loud TV behind you (b) camera at the ceiling (c) saying bye before ending (d) eating while on a call
27. 27.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
28. 28.📞 Which of these shows good call manners? (a) “Is this a good time?” (b) loud TV behind you (c) side talk during a call (d) camera at the ceiling
29. 29.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
30. 30.🔍 Which is the odd one out? (a) “Is this a good time?” (b) camera at the ceiling (c) hanging up without bye (d) eating while on a call
31. 31.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
32. 32.🚑 In India, which number can you call in any emergency? (a) 112 (b) 100000 (c) 999999 (d) 123
33. 33.🔍 Which is the odd one out? (a) loud TV behind you (b) side talk during a call (c) saying your name first (d) camera at the ceiling
34. 34.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
35. 35.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
36. 36.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) leave the class (c) mute your microphone (d) shout over the noise
37. 37.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
38. 38.📞 Which of these shows good call manners? (a) camera at the ceiling (b) side talk during a call (c) a quiet place for calls (d) eating while on a call
39. 39.🔍 Which is the odd one out? (a) camera at eye level (b) saying your name first (c) camera at the ceiling (d) “Is this a good time?”
40. 40.📞 Which of these shows poor call manners? (a) eating while on a call (b) saying your name first (c) “Is this a good time?” (d) camera at eye level

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