Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 860 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📝 Taking a phone message, what must you note? (a) name, number, message (b) nothing (c) only the time (d) your own mood
2. 2.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 112 (c) 100000 (d) 123
3. 3.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) shouting into the phone (c) “Is this a good time?” (d) saying your name first
4. 4.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Who are you?” (c) “Sorry, wrong number.” (d) call again and again
5. 5.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) chat for a while (c) tell them your school (d) say no, tell a parent
6. 6.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
7. 7.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
8. 8.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) calling late at night (c) muting when not talking (d) saying your name first
9. 9.🔍 Which is the odd one out? (a) a quiet place for calls (b) speaking clearly (c) shouting into the phone (d) muting when not talking
10. 10.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
11. 11.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
12. 12.🔍 Which is the odd one out? (a) calling late at night (b) “Is this a good time?” (c) camera at eye level (d) saying bye before ending
13. 13.🔍 Which is the odd one out? (a) saying your name first (b) camera at eye level (c) loud TV behind you (d) muting when not talking
14. 14.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
15. 15.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
16. 16.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) saying your name first (c) saying bye before ending (d) camera at the ceiling
17. 17.True or false: “eating while on a call” shows good call manners. (a) True (b) False
18. 18.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
19. 19.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
20. 20.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) switch off the screen (c) mute your microphone (d) leave the class
21. 21.📞 Which of these shows good call manners? (a) loud TV behind you (b) side talk during a call (c) eating while on a call (d) muting when not talking
22. 22.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) hang up at once (c) “He’s out. Bye.” (d) “May I take a message?”
23. 23.🔍 Which is the odd one out? (a) speaking clearly (b) saying your name first (c) eating while on a call (d) camera at eye level
24. 24.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
25. 25.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
26. 26.True or false: “eating while on a call” shows poor call manners. (a) True (b) False
27. 27.🔍 Which is the odd one out? (a) saying your name first (b) calling late at night (c) shouting into the phone (d) hanging up without bye
28. 28.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
29. 29.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
30. 30.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
31. 31.True or false: “saying your name first” shows good call manners. (a) False (b) True
32. 32.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
33. 33.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
34. 34.🔍 Which is the odd one out? (a) loud TV behind you (b) muting when not talking (c) shouting into the phone (d) hanging up without bye
35. 35.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
36. 36.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True
37. 37.True or false: “hanging up without bye” shows poor call manners. (a) True (b) False
38. 38.📞 Which of these shows good call manners? (a) side talk during a call (b) camera at the ceiling (c) hanging up without bye (d) camera at eye level
39. 39.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
40. 40.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True

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