Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 890 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows good call manners? (a) shouting into the phone (b) camera at eye level (c) calling late at night (d) eating while on a call
2. 2.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
3. 3.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
4. 4.🔍 Which is the odd one out? (a) speaking clearly (b) calling late at night (c) muting when not talking (d) saying bye before ending
5. 5.📞 Which of these shows poor call manners? (a) saying your name first (b) speaking clearly (c) calling late at night (d) “Is this a good time?”
6. 6.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) hang up at once (c) “May I take a message?” (d) “He’s out. Bye.”
7. 7.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) hang up silently (c) “Who are you?” (d) call again and again
8. 8.True or false: “side talk during a call” shows poor call manners. (a) True (b) False
9. 9.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
10. 10.🔍 Which is the odd one out? (a) eating while on a call (b) shouting into the phone (c) a quiet place for calls (d) hanging up without bye
11. 11.True or false: “camera at eye level” shows good call manners. (a) True (b) False
12. 12.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
13. 13.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
14. 14.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
15. 15.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
16. 16.🔍 Which is the odd one out? (a) hanging up without bye (b) calling late at night (c) side talk during a call (d) muting when not talking
17. 17.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
18. 18.🔍 Which is the odd one out? (a) shouting into the phone (b) eating while on a call (c) loud TV behind you (d) speaking clearly
19. 19.📞 Which of these shows poor call manners? (a) camera at eye level (b) “Is this a good time?” (c) eating while on a call (d) speaking clearly
20. 20.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
21. 21.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
22. 22.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
23. 23.📞 Which of these shows good call manners? (a) hanging up without bye (b) loud TV behind you (c) eating while on a call (d) saying your name first
24. 24.True or false: “saying your name first” shows poor call manners. (a) True (b) False
25. 25.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
26. 26.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
27. 27.🔍 Which is the odd one out? (a) saying bye before ending (b) a quiet place for calls (c) “Is this a good time?” (d) loud TV behind you
28. 28.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
29. 29.🔍 Which is the odd one out? (a) hanging up without bye (b) muting when not talking (c) saying your name first (d) saying bye before ending
30. 30.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
31. 31.🔍 Which is the odd one out? (a) calling late at night (b) side talk during a call (c) shouting into the phone (d) saying bye before ending
32. 32.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
33. 33.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
34. 34.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
35. 35.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) chat for a while (c) say no, tell a parent (d) tell them your school
36. 36.📝 Taking a phone message, what must you note? (a) name, number, message (b) your own mood (c) only the time (d) nothing
37. 37.True or false: ““Is this a good time?”” shows poor call manners. (a) False (b) True
38. 38.📞 Which of these shows good call manners? (a) eating while on a call (b) shouting into the phone (c) a quiet place for calls (d) calling late at night
39. 39.True or false: “calling late at night” shows poor call manners. (a) False (b) True
40. 40.🔍 Which is the odd one out? (a) shouting into the phone (b) saying your name first (c) eating while on a call (d) side talk during a call

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