Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 933 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows good call manners? (a) hanging up without bye (b) calling late at night (c) camera at the ceiling (d) muting when not talking
2. 2.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
3. 3.True or false: “camera at the ceiling” shows poor call manners. (a) True (b) False
4. 4.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) switch off the screen (c) shout over the noise (d) mute your microphone
5. 5.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
6. 6.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
7. 7.🔍 Which is the odd one out? (a) side talk during a call (b) eating while on a call (c) camera at the ceiling (d) saying bye before ending
8. 8.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
9. 9.🔍 Which is the odd one out? (a) calling late at night (b) eating while on a call (c) a quiet place for calls (d) loud TV behind you
10. 10.🔍 Which is the odd one out? (a) speaking clearly (b) muting when not talking (c) saying bye before ending (d) eating while on a call
11. 11.🔍 Which is the odd one out? (a) muting when not talking (b) “Is this a good time?” (c) saying bye before ending (d) calling late at night
12. 12.True or false: “side talk during a call” shows poor call manners. (a) False (b) True
13. 13.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
14. 14.🔍 Which is the odd one out? (a) speaking clearly (b) a quiet place for calls (c) camera at eye level (d) loud TV behind you
15. 15.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
16. 16.📞 Which of these shows poor call manners? (a) camera at eye level (b) a quiet place for calls (c) eating while on a call (d) saying bye before ending
17. 17.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
18. 18.🔍 Which is the odd one out? (a) speaking clearly (b) saying bye before ending (c) shouting into the phone (d) saying your name first
19. 19.True or false: “muting when not talking” shows good call manners. (a) False (b) True
20. 20.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
21. 21.🔍 Which is the odd one out? (a) saying bye before ending (b) muting when not talking (c) speaking clearly (d) hanging up without bye
22. 22.True or false: “eating while on a call” shows good call manners. (a) False (b) True
23. 23.True or false: “calling late at night” shows good call manners. (a) False (b) True
24. 24.📞 Which of these shows poor call manners? (a) saying your name first (b) speaking clearly (c) calling late at night (d) saying bye before ending
25. 25.True or false: “calling late at night” shows poor call manners. (a) True (b) False
26. 26.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
27. 27.🚑 In India, which number can you call in any emergency? (a) 123 (b) 112 (c) 100000 (d) 999999
28. 28.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
29. 29.📝 Taking a phone message, what must you note? (a) nothing (b) name, number, message (c) only the time (d) your own mood
30. 30.True or false: “saying your name first” shows poor call manners. (a) False (b) True
31. 31.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
32. 32.📞 Which of these shows good call manners? (a) calling late at night (b) shouting into the phone (c) saying bye before ending (d) side talk during a call
33. 33.🔍 Which is the odd one out? (a) speaking clearly (b) “Is this a good time?” (c) side talk during a call (d) saying your name first
34. 34.True or false: “saying your name first” shows good call manners. (a) True (b) False
35. 35.🔍 Which is the odd one out? (a) muting when not talking (b) shouting into the phone (c) side talk during a call (d) hanging up without bye
36. 36.📞 Which of these shows poor call manners? (a) speaking clearly (b) hanging up without bye (c) muting when not talking (d) a quiet place for calls
37. 37.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
38. 38.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
39. 39.🔍 Which is the odd one out? (a) camera at eye level (b) speaking clearly (c) camera at the ceiling (d) muting when not talking
40. 40.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners

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