Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 94 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows good call manners? (a) loud TV behind you (b) speaking clearly (c) camera at the ceiling (d) eating while on a call
2. 2.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
3. 3.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
4. 4.True or false: “muting when not talking” shows good call manners. (a) False (b) True
5. 5.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
6. 6.📝 Taking a phone message, what must you note? (a) nothing (b) your own mood (c) only the time (d) name, number, message
7. 7.True or false: “calling late at night” shows poor call manners. (a) True (b) False
8. 8.True or false: “camera at eye level” shows poor call manners. (a) True (b) False
9. 9.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
10. 10.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
11. 11.📞 Which of these shows poor call manners? (a) muting when not talking (b) saying your name first (c) calling late at night (d) speaking clearly
12. 12.📞 Which of these shows poor call manners? (a) saying bye before ending (b) hanging up without bye (c) saying your name first (d) a quiet place for calls
13. 13.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
14. 14.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
15. 15.🔍 Which is the odd one out? (a) a quiet place for calls (b) camera at eye level (c) “Is this a good time?” (d) hanging up without bye
16. 16.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) switch off the screen (c) shout over the noise (d) leave the class
17. 17.📞 Which of these shows good call manners? (a) shouting into the phone (b) camera at the ceiling (c) eating while on a call (d) “Is this a good time?”
18. 18.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
19. 19.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
20. 20.📞 Which of these shows poor call manners? (a) saying bye before ending (b) side talk during a call (c) camera at eye level (d) “Is this a good time?”
21. 21.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
22. 22.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
23. 23.📞 Which of these shows good call manners? (a) eating while on a call (b) side talk during a call (c) calling late at night (d) camera at eye level
24. 24.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
25. 25.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
26. 26.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Sorry, wrong number.” (c) “Who are you?” (d) call again and again
27. 27.True or false: “saying your name first” shows poor call manners. (a) False (b) True
28. 28.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
29. 29.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
30. 30.📞 Which of these shows good call manners? (a) eating while on a call (b) hanging up without bye (c) shouting into the phone (d) a quiet place for calls
31. 31.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
32. 32.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) muting when not talking (c) camera at the ceiling (d) speaking clearly
33. 33.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
34. 34.📞 Which of these shows good call manners? (a) hanging up without bye (b) saying bye before ending (c) calling late at night (d) loud TV behind you
35. 35.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
36. 36.📞 Which of these shows poor call manners? (a) shouting into the phone (b) saying bye before ending (c) camera at eye level (d) muting when not talking
37. 37.🔍 Which is the odd one out? (a) “Is this a good time?” (b) camera at eye level (c) eating while on a call (d) saying your name first
38. 38.🔍 Which is the odd one out? (a) shouting into the phone (b) camera at the ceiling (c) a quiet place for calls (d) side talk during a call
39. 39.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True
40. 40.True or false: “speaking clearly” shows poor call manners. (a) True (b) False

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