Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 957 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
2. 2.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
3. 3.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
4. 4.📞 Which of these shows good call manners? (a) hanging up without bye (b) shouting into the phone (c) saying your name first (d) eating while on a call
5. 5.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
6. 6.📞 Which of these shows poor call manners? (a) speaking clearly (b) muting when not talking (c) camera at eye level (d) shouting into the phone
7. 7.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
8. 8.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
9. 9.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) “Sorry, wrong number.” (c) call again and again (d) hang up silently
10. 10.📞 Which of these shows good call manners? (a) muting when not talking (b) loud TV behind you (c) side talk during a call (d) eating while on a call
11. 11.🔍 Which is the odd one out? (a) saying your name first (b) camera at the ceiling (c) a quiet place for calls (d) camera at eye level
12. 12.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
13. 13.🔍 Which is the odd one out? (a) muting when not talking (b) camera at eye level (c) saying your name first (d) eating while on a call
14. 14.True or false: “camera at the ceiling” shows good call manners. (a) False (b) True
15. 15.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
16. 16.📞 Which of these shows poor call manners? (a) muting when not talking (b) a quiet place for calls (c) camera at the ceiling (d) camera at eye level
17. 17.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
18. 18.📞 Which of these shows good call manners? (a) calling late at night (b) side talk during a call (c) hanging up without bye (d) speaking clearly
19. 19.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
20. 20.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
21. 21.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
22. 22.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True
23. 23.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
24. 24.🚑 In India, which number can you call in any emergency? (a) 123 (b) 999999 (c) 100000 (d) 112
25. 25.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
26. 26.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
27. 27.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) chat for a while (c) tell them the address (d) say no, tell a parent
28. 28.🔍 Which is the odd one out? (a) eating while on a call (b) camera at the ceiling (c) speaking clearly (d) side talk during a call
29. 29.📝 Taking a phone message, what must you note? (a) name, number, message (b) only the time (c) nothing (d) your own mood
30. 30.📞 Which of these shows good call manners? (a) loud TV behind you (b) saying bye before ending (c) calling late at night (d) hanging up without bye
31. 31.True or false: “muting when not talking” shows good call manners. (a) False (b) True
32. 32.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) hang up at once (c) “May I take a message?” (d) “He’s out. Bye.”
33. 33.True or false: “eating while on a call” shows good call manners. (a) False (b) True
34. 34.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
35. 35.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
36. 36.🔍 Which is the odd one out? (a) calling late at night (b) speaking clearly (c) saying bye before ending (d) saying your name first
37. 37.📞 Which of these shows poor call manners? (a) saying bye before ending (b) muting when not talking (c) a quiet place for calls (d) loud TV behind you
38. 38.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) mute your microphone (c) leave the class (d) switch off the screen
39. 39.📞 Which of these shows good call manners? (a) camera at the ceiling (b) hanging up without bye (c) shouting into the phone (d) “Is this a good time?”
40. 40.True or false: “hanging up without bye” shows poor call manners. (a) True (b) False

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