Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 999 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
2. 2.📞 Which of these shows good call manners? (a) saying your name first (b) calling late at night (c) shouting into the phone (d) eating while on a call
3. 3.📞 Which of these shows good call manners? (a) calling late at night (b) eating while on a call (c) camera at eye level (d) loud TV behind you
4. 4.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
5. 5.True or false: “muting when not talking” shows good call manners. (a) False (b) True
6. 6.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “May I take a message?” (c) “He’s out. Bye.” (d) “Who cares?”
7. 7.🔍 Which is the odd one out? (a) side talk during a call (b) eating while on a call (c) loud TV behind you (d) “Is this a good time?”
8. 8.🔍 Which is the odd one out? (a) a quiet place for calls (b) “Is this a good time?” (c) calling late at night (d) muting when not talking
9. 9.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
10. 10.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
11. 11.True or false: “loud TV behind you” shows poor call manners. (a) True (b) False
12. 12.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
13. 13.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
14. 14.📞 Which of these shows good call manners? (a) camera at the ceiling (b) speaking clearly (c) calling late at night (d) side talk during a call
15. 15.🔍 Which is the odd one out? (a) saying bye before ending (b) speaking clearly (c) camera at the ceiling (d) saying your name first
16. 16.📞 Which of these shows poor call manners? (a) calling late at night (b) muting when not talking (c) saying bye before ending (d) camera at eye level
17. 17.📞 Which of these shows poor call manners? (a) muting when not talking (b) saying your name first (c) shouting into the phone (d) camera at eye level
18. 18.🔍 Which is the odd one out? (a) hanging up without bye (b) calling late at night (c) muting when not talking (d) loud TV behind you
19. 19.📞 Which of these shows poor call manners? (a) speaking clearly (b) saying your name first (c) camera at the ceiling (d) muting when not talking
20. 20.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) a quiet place for calls (c) side talk during a call (d) camera at eye level
21. 21.True or false: “calling late at night” shows good call manners. (a) False (b) True
22. 22.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
23. 23.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
24. 24.True or false: “eating while on a call” shows good call manners. (a) True (b) False
25. 25.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) tell them your school (c) chat for a while (d) say no, tell a parent
26. 26.🔍 Which is the odd one out? (a) speaking clearly (b) camera at eye level (c) eating while on a call (d) muting when not talking
27. 27.📞 Which of these shows good call manners? (a) shouting into the phone (b) a quiet place for calls (c) eating while on a call (d) calling late at night
28. 28.True or false: “camera at eye level” shows good call manners. (a) False (b) True
29. 29.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
30. 30.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
31. 31.📝 Taking a phone message, what must you note? (a) nothing (b) your own mood (c) name, number, message (d) only the time
32. 32.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
33. 33.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
34. 34.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
35. 35.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
36. 36.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Who are you?” (c) call again and again (d) “Sorry, wrong number.”
37. 37.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
38. 38.True or false: “saying your name first” shows poor call manners. (a) True (b) False
39. 39.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
40. 40.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) leave the class (c) mute your microphone (d) switch off the screen

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