Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 999 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
2. 2.Which of these is poor customer service? (a) a tidy stall table (b) greeting with a smile (c) clean, covered food (d) hiding the prices
3. 3.True or false: “dirty hands with food” is good customer service. (a) False (b) True
4. 4.True or false: “a clear price board” is poor customer service. (a) True (b) False
5. 5.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) ignore it (c) argue (d) tell them to go
6. 6.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
7. 7.Which of these is good customer service? (a) a clear price board (b) a sticky, messy table (c) dirty hands with food (d) counting change wrongly
8. 8.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
9. 9.🔍 Which is the odd one out? (a) listening to complaints (b) chatting on the phone (c) a clear price board (d) saying thank you
10. 10.🔍 Which is the odd one out? (a) rude replies (b) ignoring a customer (c) fixing mistakes quickly (d) counting change wrongly
11. 11.🔍 Which is the odd one out? (a) arguing with a buyer (b) counting change wrongly (c) greeting with a smile (d) serving friends first
12. 12.🔍 Which is the odd one out? (a) counting change wrongly (b) hiding the prices (c) serving friends first (d) clean, covered food
13. 13.Which of these is good customer service? (a) clean, covered food (b) dirty hands with food (c) ignoring a customer (d) arguing with a buyer
14. 14.🔍 Which is the odd one out? (a) dirty hands with food (b) hiding the prices (c) rude replies (d) giving correct change
15. 15.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
16. 16.🔍 Which is the odd one out? (a) hiding the prices (b) serving friends first (c) sorry for a long wait (d) a sticky, messy table
17. 17.🔍 Which is the odd one out? (a) rude replies (b) sorry for a long wait (c) listening to complaints (d) giving correct change
18. 18.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) take a break (c) make them leave (d) serve friends first
19. 19.Which of these is good customer service? (a) hiding the prices (b) counting change wrongly (c) sorry for a long wait (d) rude replies
20. 20.🔍 Which is the odd one out? (a) saying thank you (b) dirty hands with food (c) a tidy stall table (d) giving correct change
21. 21.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
22. 22.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
23. 23.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
24. 24.Which of these is good customer service? (a) ignoring a customer (b) serving friends first (c) listening to complaints (d) arguing with a buyer
25. 25.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
26. 26.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) say sorry, add sugar (c) laugh at them (d) ignore them
27. 27.Which of these is good customer service? (a) rude replies (b) counting change wrongly (c) fixing mistakes quickly (d) serving friends first
28. 28.Which of these is poor customer service? (a) sorry for a long wait (b) giving correct change (c) listening to complaints (d) arguing with a buyer
29. 29.Which of these is poor customer service? (a) a clear price board (b) clean, covered food (c) dirty hands with food (d) giving correct change
30. 30.True or false: “saying thank you” is poor customer service. (a) False (b) True
31. 31.Which of these is poor customer service? (a) giving correct change (b) saying thank you (c) a clear price board (d) rude replies
32. 32.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
33. 33.True or false: “clean, covered food” is poor customer service. (a) True (b) False
34. 34.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
35. 35.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
36. 36.True or false: “a tidy stall table” is good customer service. (a) True (b) False
37. 37.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
38. 38.Which of these is poor customer service? (a) a sticky, messy table (b) saying thank you (c) a clear price board (d) fixing mistakes quickly
39. 39.🔍 Which is the odd one out? (a) serving friends first (b) dirty hands with food (c) saying thank you (d) rude replies
40. 40.True or false: “saying thank you” is good customer service. (a) True (b) False

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