Customer service — Entrepreneurship for kids

Business tip

Listen, sorry, fix, thank — “treat every customer the way you like to be treated”

1. Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly.
2. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone.
3. A complaint: listen → say sorry → fix it → thank them.

Use it for: Every sale, every complaint and every order.

Worked example: 😟 A customer says the lemonade is too sour. Best reply? → say sorry, add sugar

✏️ Practice

Work it out in your head or on paper, then tap your answer — or type it and press Check. Stuck? Press “Show me how”.

🏁 Lesson 19 test

20 questions. Check each answer, then go to the next one. Get 16 or more right to pass.

🏅 Sign in with Google to earn the 😊 Customer Care Star badge when you pass — and a certificate when you finish all 8 lessons of Part 3 · Running a small business. You can still take the test without signing in.

🖨️ Entrepreneurship Worksheet: Customer Service

• Worksheet set 1 (PDF)
• Worksheet set 2 (PDF)
• Worksheet set 3 (PDF)