Communication Skills Worksheet: Part 1 Test

Interview skills lesson 8: Part 1 test: communication skills · Set 21 · 40 questions

Tip (Listen, ask, speak, write): Find the skill in the question: listening, asking, phone, email, tone, body language or feedback. Use that lesson’s tip — check what you heard, name exactly what you need, greet and give your name, subject to signature, person first, sit tall, one good point and one tip. Read every option before you choose.

1. 1.True or false: “Is the form free?” is a closed question. (a) True (b) False
2. 2.Which of these is a poor email habit? (a) a sensible email ID (b) naming the attachment (c) ALL CAPITAL LETTERS (d) checking spelling
3. 3.🎩 Formal or informal tone for texting your cousin about a movie? (a) formal (b) informal
4. 4.❓ Is this a clear or a vague question? “What do I do?” (a) a clear question (b) a vague question
5. 5.❓ Is this an open or a closed question? “Why did you choose this subject?” (a) a closed question (b) an open question
6. 6.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
7. 7.👍 Why is “Good job” alone not very useful feedback? (a) it is not specific (b) it is too detailed (c) it is rude (d) it is too long
8. 8.🔍 Which is the odd one out? (a) phone put away (b) only waiting to talk (c) tapping on the desk (d) finishing their sentence
9. 9.True or false: “That was bad.” is constructive feedback. (a) False (b) True
10. 10.📧 In a polite email, which comes first: the greeting or a polite thank-you line? (a) the greeting (b) a polite thank-you line
11. 11.Which of these usually shows nervousness? (a) slumping in the chair (b) a small, warm smile (c) leaning forward a little (d) shaking your leg
12. 12.👂 Good or poor listening: tapping on the desk? (a) good listening (b) poor listening
13. 13.True or false: a call to a college office needs a formal tone. (a) True (b) False
14. 14.🧍 What does this signal usually show: a shaky, quiet voice? (a) shows confidence (b) shows interest (c) shows boredom (d) shows nervousness
15. 15.True or false: writing to a bakery owner for a summer job needs a formal tone. (a) True (b) False
16. 16.🤝 What is a good handshake like? (a) firm and brief (b) limp and long (c) with a wet hand (d) crushing hard
17. 17.True or false: “You are wrong. My work was perfect.” is a poor way to take feedback. (a) False (b) True
18. 18.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
19. 19.👂 What does this reply show? “So the form is due on Friday — did I get that right?” (a) shows you listened (b) shows you drifted off
20. 20.🔍 Which is the odd one out? (a) repeating the key point (b) asking a follow-up (c) only waiting to talk (d) steady eye contact
21. 21.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True
22. 22.🔍 Which is the odd one out? (a) nodding now and then (b) leaning in slightly (c) interrupting midway (d) waiting for a pause
23. 23.📧 Which part of an email is this? Subject: Leave application for 12 March (a) the sign-off (b) the main message (c) the subject line (d) the greeting
24. 24.📞 The person you want is not available. What is best? (a) call ten times (b) leave a short message (c) shout at the caller (d) hang up angrily
25. 25.👂 Good or poor listening: repeating the key point? (a) poor listening (b) good listening
26. 26.True or false: “Let me check I have it: two copies and one photo.” shows that you drifted off. (a) False (b) True
27. 27.🔍 Which is the odd one out? (a) yawning (b) a firm, short handshake (c) relaxed open hands (d) a calm, steady voice
28. 28.📧 What should the subject line do? (a) sum up the email (b) be left blank (c) say hello (d) be a joke
29. 29.True or false: a call to a college office needs an informal tone. (a) True (b) False
30. 30.📧 Which part of an email is this? With thanks, (a) the subject line (b) the main message (c) the sign-off (d) the greeting
31. 31.🗨️ Is this a good or a poor way to take feedback? “Fine. I will never try again.” (a) a poor response (b) a good response
32. 32.🔍 Which is the odd one out? (a) interrupting midway (b) staring out the window (c) leaning in slightly (d) tapping on the desk
33. 33.📧 In a polite email, which comes first: your full name or the details? (a) your full name (b) the details
34. 34.Which of these is a poor email habit? (a) short paragraphs (b) signing with your name (c) no subject line (d) checking spelling
35. 35.☝️ How many questions should you pack into one sentence? (a) five (b) three (c) as many as fit (d) one
36. 36.🔍 Which is the odd one out? (a) yawning (b) checking the clock (c) a blank stare (d) a firm, short handshake
37. 37.True or false: “Where should I hand in the signed consent slip?” is a vague question. (a) True (b) False
38. 38.🧍 What does this signal usually show: a small, warm smile? (a) shows confidence (b) shows interest (c) shows boredom (d) shows nervousness
39. 39.Which of these is a sign of good listening? (a) changing the topic (b) only waiting to talk (c) nodding now and then (d) tapping on the desk
40. 40.🧍 What does this signal usually show: shaking your leg? (a) shows interest (b) shows confidence (c) shows nervousness (d) shows boredom

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