Communication Skills Worksheet: Part 1 Test

Interview skills lesson 8: Part 1 test: communication skills · Set 47 · 40 questions

Tip (Listen, ask, speak, write): Find the skill in the question: listening, asking, phone, email, tone, body language or feedback. Use that lesson’s tip — check what you heard, name exactly what you need, greet and give your name, subject to signature, person first, sit tall, one good point and one tip. Read every option before you choose.

1. 1.🗨️ Is this a good or a poor way to take feedback? “Could you show me an example of what you mean?” (a) a poor response (b) a good response
2. 2.True or false: “a blank stare” usually shows nervousness. (a) False (b) True
3. 3.True or false: “I look forward to hearing from you.” is a formal line. (a) False (b) True
4. 4.🗨️ Is this a good or a poor way to take feedback? “Thank you, I will work on that.” (a) a good response (b) a poor response
5. 5.🔍 Which is the odd one out? (a) sitting up straight (b) a firm, short handshake (c) nodding at key points (d) relaxed open hands
6. 6.Which of these is a polite phone habit? (a) mumbling your name (b) greeting first (c) not saying who you are (d) shouting into the phone
7. 7.🤝 What is a good handshake like? (a) firm and brief (b) crushing hard (c) with a wet hand (d) limp and long
8. 8.🎩 Which is the formal way to write “pls”? (a) plz (b) pleeease (c) please (d) plss
9. 9.💬 Is this a formal or an informal line? “Could you kindly share the details?” (a) a formal line (b) an informal line
10. 10.📧 Good or poor email habit: a clear subject line? (a) a good email habit (b) a poor email habit
11. 11.Which of these usually shows boredom? (a) sitting up straight (b) slumping in the chair (c) a firm, short handshake (d) biting your nails
12. 12.👂 Good or poor listening: waiting for a pause? (a) poor listening (b) good listening
13. 13.👂 What does this reply show? “Anyway, let me tell you about my weekend.” (a) shows you drifted off (b) shows you listened
14. 14.🧍 What does this signal usually show: a blank stare? (a) shows interest (b) shows nervousness (c) shows confidence (d) shows boredom
15. 15.Which of these is an unhelpful feedback habit? (a) starting with a positive (b) speaking privately (c) talking about the work (d) vague praise only
16. 16.🗨️ Helpful or unhelpful when giving feedback: being specific? (a) an unhelpful habit (b) a helpful habit
17. 17.Which of these is a sign of good listening? (a) yawning loudly (b) interrupting midway (c) waiting for a pause (d) checking your phone
18. 18.Which of these is a poor email habit? (a) short paragraphs (b) a polite greeting (c) no name at the end (d) a clear subject line
19. 19.👂 What does this reply show? “Sorry, what? I was looking at something.” (a) shows you drifted off (b) shows you listened
20. 20.Which of these is a polite phone habit? (a) hanging up suddenly (b) saying your name (c) eating while talking (d) not saying who you are
21. 21.🎩 Which is the formal way to say “Hey”? (a) “Sup” (b) “Good morning” (c) “Hiya” (d) “Yo”
22. 22.True or false: “Your points were strong. Could you add one example for the second one?” is constructive feedback. (a) True (b) False
23. 23.🔍 Which is the odd one out? (a) nodding at key points (b) a calm, steady voice (c) eyes on the speaker (d) leaning forward a little
24. 24.🔍 Which is the odd one out? (a) leaning in slightly (b) nodding now and then (c) asking a follow-up (d) yawning loudly
25. 25.🔍 Which is the odd one out? (a) changing the topic (b) only waiting to talk (c) interrupting midway (d) steady eye contact
26. 26.❓ Is this an open or a closed question? “Is the canteen open today?” (a) an open question (b) a closed question
27. 27.✅ Before you press Send, what should you do? (a) read it once more (b) delete the subject (c) add ten emojis (d) nothing
28. 28.True or false: “Wait, who are we talking about again?” shows that you drifted off. (a) True (b) False
29. 29.True or false: “Yeah, yeah, I know all that already.” shows that you drifted off. (a) True (b) False
30. 30.Which of these is a sign of good listening? (a) yawning loudly (b) checking your phone (c) finishing their sentence (d) phone put away
31. 31.🗨️ Is this constructive or unhelpful feedback? “The talk was well timed; try looking up from your notes more.” (a) constructive feedback (b) unhelpful feedback
32. 32.True or false: “Can I use a pencil for the diagram in Question 4?” is a clear question. (a) True (b) False
33. 33.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
34. 34.🎯 Feedback should be about… (a) the person’s looks (b) their family (c) old mistakes (d) the work, not the person
35. 35.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) shout at them (c) tell them politely (d) hang up silently
36. 36.🔍 Which is the odd one out? (a) shouting into the phone (b) noting key details (c) saying your name (d) saying thank you
37. 37.👂 What does this reply show? “That sounds hard. What did you do next?” (a) shows you drifted off (b) shows you listened
38. 38.🗨️ Is this constructive or unhelpful feedback? “That was bad.” (a) unhelpful feedback (b) constructive feedback
39. 39.📧 Which part of an email is this? I need the certificate for a college application due on 20 June. (a) the subject line (b) the sign-off (c) the main message (d) the greeting
40. 40.True or false: “Can you explain everything again?” is a clear question. (a) True (b) False

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