Communication Skills Worksheet: Part 1 Test

Interview skills lesson 8: Part 1 test: communication skills · Set 64 · 40 questions

Tip (Listen, ask, speak, write): Find the skill in the question: listening, asking, phone, email, tone, body language or feedback. Use that lesson’s tip — check what you heard, name exactly what you need, greet and give your name, subject to signature, person first, sit tall, one good point and one tip. Read every option before you choose.

1. 1.🗨️ Is this a good or a poor way to take feedback? “Fine. I will never try again.” (a) a good response (b) a poor response
2. 2.True or false: “greeting first” is a polite phone habit. (a) True (b) False
3. 3.True or false: “Good effort on the report — check the spelling on page 2.” is unhelpful feedback. (a) False (b) True
4. 4.❓ Why do good listeners ask follow-up questions? (a) to show off (b) to change the topic (c) to end the talk (d) to understand better
5. 5.🏫 How should you write to a principal you have never met? (a) like a text to a friend (b) with many emojis (c) formally and briefly (d) in all capitals
6. 6.🔍 Which is the odd one out? (a) calling at a fair time (b) saying thank you (c) saying your name (d) a noisy background
7. 7.🤝 A friend is telling you about a problem. What should you NOT do? (a) ask how they feel (b) interrupt with advice (c) nod and listen (d) let them finish
8. 8.True or false: a letter to the bank manager needs an informal tone. (a) False (b) True
9. 9.🔍 Which is the odd one out? (a) biting your nails (b) nodding at key points (c) eyes on the speaker (d) leaning forward a little
10. 10.True or false: “Is it, like, okay or not?” is a vague question. (a) False (b) True
11. 11.🧍 What does this signal usually show: nodding at key points? (a) shows nervousness (b) shows boredom (c) shows interest (d) shows confidence
12. 12.🎩 Formal or informal tone for planning a picnic with friends? (a) informal (b) formal
13. 13.True or false: “asking a follow-up” is a sign of good listening. (a) False (b) True
14. 14.💬 Is this a formal or an informal line? “Cool, catch you later!” (a) a formal line (b) an informal line
15. 15.True or false: “Could you show me an example of what you mean?” is a good way to take feedback. (a) False (b) True
16. 16.🔍 Which is the odd one out? (a) comparing with others (b) only listing mistakes (c) being kind and honest (d) mocking the person
17. 17.👂 Good or poor listening: staring out the window? (a) poor listening (b) good listening
18. 18.📧 In a polite email, which comes first: the details or the greeting? (a) the details (b) the greeting
19. 19.True or false: “a firm, short handshake” usually shows confidence. (a) True (b) False
20. 20.😬 You notice you are talking fast and shaking your leg. What helps? (a) slow breaths, feet still (b) leave the room (c) talk even faster (d) shake both legs
21. 21.Which of these is a sign of good listening? (a) summing up their point (b) finishing their sentence (c) changing the topic (d) only waiting to talk
22. 22.True or false: “Did your team win?” is an open question. (a) False (b) True
23. 23.True or false: “Why did you choose this subject?” is an open question. (a) False (b) True
24. 24.Which of these is a sign of poor listening? (a) staring out the window (b) asking a follow-up (c) summing up their point (d) repeating the key point
25. 25.Which of these is a good email habit? (a) no name at the end (b) short paragraphs (c) text-message spelling (d) a silly email ID
26. 26.Which of these is a poor email habit? (a) one huge paragraph (b) short paragraphs (c) replying within a day (d) checking spelling
27. 27.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
28. 28.True or false: “saying thank you” is a polite phone habit. (a) False (b) True
29. 29.📧 Good or poor email habit: short paragraphs? (a) a good email habit (b) a poor email habit
30. 30.👂 Good or poor listening: repeating the key point? (a) poor listening (b) good listening
31. 31.🎩 Formal or informal tone for a call to a college office? (a) formal (b) informal
32. 32.🗨️ Helpful or unhelpful when giving feedback: bringing up old errors? (a) a helpful habit (b) an unhelpful habit
33. 33.🔍 Which is the odd one out? (a) taking short notes (b) leaning in slightly (c) repeating the key point (d) yawning loudly
34. 34.🔍 Which is the odd one out? (a) saying your name (b) eating while talking (c) shouting into the phone (d) mumbling your name
35. 35.True or false: joking with your brother at home needs a formal tone. (a) False (b) True
36. 36.👂 What does this reply show? “Wait, who are we talking about again?” (a) shows you drifted off (b) shows you listened
37. 37.🔍 Which is the odd one out? (a) steady eye contact (b) summing up their point (c) finishing their sentence (d) asking a follow-up
38. 38.📝 Before an important call, what should you keep ready? (a) a snack (b) loud music (c) the TV on (d) a pen and your notes
39. 39.🗨️ Helpful or unhelpful when giving feedback: giving one clear tip? (a) an unhelpful habit (b) a helpful habit
40. 40.True or false: “Could you kindly share the details?” is a formal line. (a) True (b) False

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