Communication Skills Worksheet: Email Manners

Interview skills lesson 4: Email manners · Set 232 · 40 questions

Tip (Subject to signature): Order: subject line → greeting → why you are writing → details → a polite thank-you line → sign-off → your full name. Good habits: a clear subject, short paragraphs, checked spelling, a named attachment, an email ID based on your name. Poor habits: no subject, ALL CAPITALS, emojis to a principal, text-message spelling, one huge paragraph, no name at the end. Follow up politely after a few working days.

1. 1.⏳ When is a good time to follow up on an unanswered email? (a) never (b) after ten minutes (c) after a few working days (d) every hour
2. 2.📧 Which part of an email is this? Dear Sir, (a) the sign-off (b) the main message (c) the subject line (d) the greeting
3. 3.📧 Which part of an email is this? I need the certificate for a college application due on 20 June. (a) the sign-off (b) the greeting (c) the subject line (d) the main message
4. 4.📧 In a polite email, which comes first: the sign-off or why you are writing? (a) the sign-off (b) why you are writing
5. 5.✅ Before you press Send, what should you do? (a) delete the subject (b) add ten emojis (c) nothing (d) read it once more
6. 6.📧 Good or poor email habit: a silly email ID? (a) a good email habit (b) a poor email habit
7. 7.Which of these is a poor email habit? (a) short paragraphs (b) a sensible email ID (c) checking spelling (d) forgetting the file
8. 8.📧 Which part of an email is this? Dear Ma’am, (a) the sign-off (b) the subject line (c) the greeting (d) the main message
9. 9.📧 Good or poor email habit: a polite greeting? (a) a poor email habit (b) a good email habit
10. 10.📧 Good or poor email habit: a clear subject line? (a) a good email habit (b) a poor email habit
11. 11.Which of these is a good email habit? (a) a polite greeting (b) forgetting the file (c) emojis to a principal (d) no name at the end
12. 12.🔍 Which is the odd one out? (a) a silly email ID (b) no subject line (c) naming the attachment (d) text-message spelling
13. 13.📧 Good or poor email habit: short paragraphs? (a) a good email habit (b) a poor email habit
14. 14.📧 Which email ID is best for applications? (a) one based on your name (b) your pet’s nickname (c) a funny nickname (d) a gaming handle
15. 15.📧 Good or poor email habit: text-message spelling? (a) a good email habit (b) a poor email habit
16. 16.📧 Which part of an email is this? Subject: Leave application for 12 March (a) the main message (b) the subject line (c) the sign-off (d) the greeting
17. 17.📧 In a polite email, which comes first: the details or why you are writing? (a) the details (b) why you are writing
18. 18.📎 You attached your résumé. What should the email say? (a) that a file is attached (b) your password (c) nothing about it (d) only “see”
19. 19.📧 Which part of an email is this? Subject: Request for a bonafide certificate (a) the main message (b) the sign-off (c) the greeting (d) the subject line
20. 20.📧 Good or poor email habit: no name at the end? (a) a good email habit (b) a poor email habit
21. 21.📧 Which part of an email is this? Yours sincerely, (a) the subject line (b) the sign-off (c) the greeting (d) the main message
22. 22.📧 What should the subject line do? (a) be left blank (b) be a joke (c) sum up the email (d) say hello
23. 23.📧 Good or poor email habit: ALL CAPITAL LETTERS? (a) a good email habit (b) a poor email habit
24. 24.🔍 Which is the odd one out? (a) checking spelling (b) no name at the end (c) one huge paragraph (d) forgetting the file
25. 25.🔍 Which is the odd one out? (a) emojis to a principal (b) no name at the end (c) a clear subject line (d) no subject line
26. 26.🔍 Which is the odd one out? (a) forgetting the file (b) signing with your name (c) one huge paragraph (d) emojis to a principal
27. 27.📧 In a polite email, which comes first: a polite thank-you line or your full name? (a) a polite thank-you line (b) your full name
28. 28.Which of these is a good email habit? (a) signing with your name (b) ALL CAPITAL LETTERS (c) no subject line (d) forgetting the file
29. 29.Which of these is a good email habit? (a) checking spelling (b) emojis to a principal (c) ALL CAPITAL LETTERS (d) no subject line
30. 30.📧 Which part of an email is this? Dear Ms Sharma, (a) the subject line (b) the greeting (c) the sign-off (d) the main message
31. 31.📧 Good or poor email habit: no subject line? (a) a poor email habit (b) a good email habit
32. 32.📧 In a polite email, which comes first: the sign-off or the subject line? (a) the sign-off (b) the subject line
33. 33.🔍 Which is the odd one out? (a) checking spelling (b) a sensible email ID (c) text-message spelling (d) a polite greeting
34. 34.Which of these is a poor email habit? (a) short paragraphs (b) naming the attachment (c) no subject line (d) a polite greeting
35. 35.📧 Good or poor email habit: naming the attachment? (a) a poor email habit (b) a good email habit
36. 36.📧 Good or poor email habit: forgetting the file? (a) a poor email habit (b) a good email habit
37. 37.Which of these is a good email habit? (a) short paragraphs (b) forgetting the file (c) no subject line (d) ALL CAPITAL LETTERS
38. 38.📧 Good or poor email habit: replying within a day? (a) a good email habit (b) a poor email habit
39. 39.Which of these is a good email habit? (a) text-message spelling (b) ALL CAPITAL LETTERS (c) naming the attachment (d) forgetting the file
40. 40.📧 Which part of an email is this? Thank you and regards, (a) the greeting (b) the main message (c) the subject line (d) the sign-off

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